Receptionist
LCHS Way
We Listen, We Care, We Act, We Improve
We listen: we engage with everyone we work with, we are united, we are always positiveWe care: everyone is valued, respected and developed, knowledge and skills are nurtured, success is celebrated
We act: clear goals and right resources, freedom coupled with accountabilty, emphasis on simplicity
We improve: we are creative, resourceful and innovative, integrated and collaboration is the way forward, we're always striving to do better
....Fit for now, fit for the future.
REMEMBER - Please ensure you read all information prior to applying for any job roles. Please note any CV's or covering letters received via email will not be accepted without an online application being completed. Any applications via agency will also not be accepted.
Job overview
Would you like to work for an organisation who puts patients first? Well at The Gainsborough Urgent Treatment Centre with Lincolnshire Community Health Services this is more than just words; putting patients first is at the heart of everything we do.So why not come on board and join the team.
We are seeking an enthusiastic, reliable and flexible receptionists who will work within the Gainsborough Urgent Treatment Centre.
Please note this position will not commence before June 2025
Main duties of the job
Your main role will be to provide a day to day effective and efficient receptionist, whilst talking to patients and clients in a positive and friendly manner, dealing with any queries that may occur, adhering to confidentiality and Data protection policies at all times.To operate a confidential and effective appointments booking system and to receive, register and direct patients to the appropriate area for consultation.
Working for our organisation
Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.
At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce.
LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments.Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an ‘earn while you learn’ apprenticeship programme. Visit our Learning and Development page to find out more [...]
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about this position
Person specification
Qualifications
Essential criteria- NVQ Level 2 in business and administration or equivalent experience
- Maths and English GCSE/O'Level grade C or above
- Excellent IT - Microsoft Office, Excell, Word, Outlook
- Working towards European Computer Driving Licence or equivalent
Previous Experience
Essential criteria- Experience of working in a busy administrative environment such as General Practice
- Previous experience of working in a customer focused environment
- Experience of working towards targets/deadlines under pressure
- Awareness of confidentiality
- Previous experience of working in the NHS
Previous Experience
Essential criteria- Excellent Communication Skills, being approachable and polite
- Ability to maintain good working relationships with all members of the team
- Good organisational Skills, using own initiative , with a high degree of accuracy
- Being able to seek appropriate advice from colleagues
- previous experiences
Skills
Essential criteria- Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook, ESR, Publisher, Medway, Powerpoint, system one
- Problem solving ability to respond to problems and identify solutions
- Knowledge of Data Protection legislation and being able to use discretion where necessary
- Knowledge of SystmOne
Enjoy a better quality of life in one of the UK's most welcoming counties.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone.
Discover a range of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more.
Important Information: All new employees will be subject to a charge if a DBS check is required for the post. The Disclosure & Barring Service application form (formerly CRB) will be provided by LCHS and the fee will be deducted from your salary over a maximum of a 6 month period.
Any existing employees who require a DBS check as part of the application process will be subject to a charge for that DBS check.
We are a Disability Confident employer ensuring that disabled people have the opportunities to fulfil their potential and realise their aspirations.
Support and/or assistance with completing an application form is available from the Human Resources Team by calling 01522 572889.
We encourage and support vaccination update as this remains the best line of defence against COVID19.
We have been awarded the National Preceptorship for Nursing Quality Mark for 2023.