[ref. g25765524] NHS - Business Information Officer

Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

Are you a self-motivated and creative professional looking to make an impact? We’re seeking a skilled individual to join our non-patient facing administration team and help raise the profile of our dynamic and internationally respected External Quality Assessment (EQA) programme, based within Sheffield Teaching Hospitals NHS Foundation Trust.

As part of our established administration team, you will work alongside healthcare scientists specialising in Immunology, Immunochemistry, and Allergy. Together, you’ll deliver an efficient and responsive EQA service to clinical laboratories across the UK and internationally.

• A strong background in office administration, with proven leadership and supervisory skills.
• Creativity to help inform participants about exciting developments and attract new participants to our EQA programme.
• A proactive approach to raising the profile of our programme and enhancing its reach and reputation globally.

This is a fantastic opportunity to be part of a forward-thinking team that plays a crucial role in supporting healthcare services worldwide. If you’re ready to bring your expertise and innovative ideas to a challenging and rewarding role, we’d love to hear from you.

• Team Leadership & Training: Manage, train, and appraise admin staff.
• Administrative Support: Provide flexible secretarial services and cover as needed.
• Financial Tasks: Process invoices, assist with debt recovery, and monitor income/contracts.
• Event & Meeting Coordination: Organise training events and take minutes for key meetings.
• Data Management: Maintain accurate records, databases, and ensure confidentiality.
• Quality & Compliance: Contribute to audits, follow SOPs, and uphold safety standards.
• General Admin Duties: Handle correspondence, manage stock, and support daily operations.

This role demands strong organisational, leadership, and communication skills to support the efficient delivery of the EQA service.

Working for our organisation

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

As an organisation we value and respect our staff and the community we serve.

We provide excellent staff benefits; this includes commitment to professional development but also many initiatives to support employees in balancing their personal and professional lives.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Education and Qualifications

• GCSE (or equivalent) at Grade C/4 or above in English and Maths or equivalent experience/ qualifications
• Short courses / demonstrable experience in HR / management / supervision such as work allocation and checking, recruitment & selection, contribution to appraisal procedure.
• IT related NVQ III / demonstrable courses in MS Word, Excel and/or Access at an intermediate or advanced level or similar qualification or demonstrable equivalent experience
• Evidence of short courses / experience in minute taking / audio typing

• Short courses / experience in social media / website management

Experience

• Experience of leadership/supervision
• Project management skills
• Creation of original website and/or social media content
• Demonstrate experience in management and manipulation of data from databases which may include bespoke SQL software systems
• Demonstrate experience of summarising key information by utilising a variety of methods to present data, run charts, pivot tables etc
• Effective demonstrable book keeping skills required including raising invoices and debt chasing
• Experience of ordering supplies and maintaining adequate stock levels within department
• Experience of working in a customer services environment able to demonstrate excellent interpersonal skills when presenting information to a wide range of colleagues
• Experience of electronic diary management

• Experience of understanding and maintenance of quality management systems using relevant software e.g. Q Pulse software as well as the use and production of Standard Operating Procedures

Skills and Knowledge

• Excellent organisational skills and the ability to prioritise effectively when working to tight deadlines
• Good written and verbal communication skills including the ability to present information in a clear manner
• The ability to work independently with minimal supervision and as part of a team.
• Ability to acquire knowledge of Laboratory test repertoire
• Be proactive, flexible and adaptable to change
• Understanding of patient confidentiality

• Knowledge of medical/laboratory terminology
• Knowledge of EQA

Values and Behaviours (PROUD)

• Patients First - Understanding of how laboratory services are part of the patient pathway and impact on patient care
• Respectful – Developed interpersonal skills and ability to communicate at all levels
• Ownership – Understand the need to accept responsibility for own actions and ensure accuracy and attention to detail
• Unity – Ability to work as part of a team
• Delivery – Ability to work within defined timescales

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.

When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.

You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.

If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook.