Assistant F&B Manager

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We are currently recruiting for an Assistant Food & Beverage Manager to join the Sheraton Grand Hotel & Spa team!

Additionally, the hotel operates the award winning One Spa™, one of Europe's premier advanced city spas.

Role Overview

Ensuring that departments run smoothly with the optimum staffing levels whilst creating synergy across all outlets, the ideal candidate will be able to multitask between venues. Administrative aspects of the role would include involvement in recruitment, training, payroll management and liaising with external stakeholders.

• Ensuring Core service standards are in alignment with all Marriott International requirements
• Ensuring FOH and BOH cleanliness standards are maintained
• Developing action plans to address shortfalls in standards
• Creating action plans relating to GSS metrics, Brand Standard Audits and Mystery Shop programs
• Ensuring Marriott grooming standards across department are adhered to
• Ensuring that all Health & Safety procedures are adhered to and implemented within the department at all times, including mandatory training, risk assessment and legally required trainings
• Able to deliver brand, service and product knowledge training sessions to push the development of the outlet managers and wider team; helping the team both develop and keep them engaged

• Driving standards within the department's day to day operation
• Ensuring weekly payroll tracking is completed
• Monitoring controllable costs
• To train, coach, mentor and develop our "future leaders" to meet the needs of the F&B department.
• Oversee recruitment for non-management staff and direct involvement in recruitment of the outlets supervisory team
• Maintain a high profile in the F&B operation, and represent the F&B outlets in the absence of the F&B manager.
• Develop strong communication strategies within the department and across all outlets with the support of the F&B manager.
• Understanding the importance of administrative tasks including rota completion, appropriate POS use, team delegation and staff communications
• Implement strong financial conduct throughout the department in conjunction with our accounts team
• Strong liaison with the kitchen team, working hand-in-hand with senior members of this team to improve the overall F&B operation

• Assisting in the delivery of excellence during services across all outlets
• A warm, positive attitude, displaying the ability to "make things happen" in order to achieve and exceed anticipated results
• Creating and maintaining all required SOP's
• Ensure full liaison with other members of the Hotel teams through daily meetings, as well as running regular shift briefings and departmental meetings
• Monitoring staffing levels and providing solutions to maximise efficiency
• Providing full business F&B leadership cover
• Ability to engage with customers and be the first point of contact for queries and feedback; being able to lead by example with regards to guest management
• To be visible in the operation, recognising and maintaining relationships with regular guests as well as cultivating relationships with new guests

• Act as a role model and ambassador for guests, associates and the Sheraton Grand Hotel and Spa.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings). Help run departmental meetings with the aim of strengthening relationship with the teams and facilitate open lines of communication
• Directly responsible for conducting appraisals of relevant direct reports and oversee appraisal process in the various outlets.
• Fully support the Engagement Survey process and participation where required, offering any assistance in action planning and positively improving team motivation and engagement.

• A competitive salary plus free meals whilst on duty.
• A yearly bonus that is minimum five percent of the salary with the ability to reach ten percent
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
• Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
• 50% off Spa Treatments and £50 gym membership within our One Spa!
• 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Private medical insure plan available
• Refer a friend to work with us and receive a £500 bonus
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
• Many more benefits however most importantly, we'll help you grow, and develop you as an individual

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.