Band 2 Hotel Services Assistant - Devizes

Job overview

Weekend Hotel Services Assistant.

Saturday and Sunday 10:00 - 18:00 (15 hours per week).

The successful post holder(s) will provide a cleaning and catering service to our Service Users, Staff and Visitors across our Wards and Departments.

You will be working as part of an established Team who provide a full Hotel Services function across the Hospital.

Main duties of the job

Cleaning - Cleaning all areas of the Hospital, including bedrooms with en-suite facilities, bathrooms, day rooms, lounges, corridors, offices and other areas of the Ward.

Catering - The preparation and service of lunch and evening meals items, the handling, reheating, and service of cook-freeze meals. Making light snacks including salads, sandwiches and beverages. Washing up and associated cleaning within the Ward kitchen and dining room.

Other duties - Handling and disposal of waste, periodic cleaning, such as carpet shampooing and curtain changing.

Working for our organisation

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust); a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Detailed job description and main responsibilities

1. Cleaning in all areas to the agreed NHS specification (including but not

1. Completion of cleaning records.
2. Highlighting to the Nurse in Charge or Hotel Service Supervisor areas

1. Adhering to all aspects of Infection Control to ensure the potential for

1. Working in accordance with the National Colour Coding guidance.
2. Carrying out termination cleans in line with Trust policy.
3. Carrying out isolation cleaning in line with Trust policy.
4. Completing and documenting a scheduled deep cleaning programme

1. Collection and storage of waste from locations according to the

1. Complete other cleaning duties as required. This will include items

1. Report all sightings of pests to the Hotel Services Office.
2. Change soiled screen, cubicle and window curtains as required under

1. Receive and store clean laundry/linen. Remove full soiled linen bags

1. Operation of a range of cleaning equipment including floor cleaning

1. Assessing condition of equipment and reporting defects.

1. Receipt of chilled meals and stores, checking for quantity, quality.
2. To ensure the correct storage and rotation of chilled meals and stores.
3. Regeneration of chilled/frozen meals, according to guidelines and food

1. Monitoring, recording of food temperatures, as

1. Washing by machine all crockery, cutlery and utensils.

1. Ensuring the security of all stock, monitoring stock levels and reordering on a top up basis.
2. Reporting maintenance faults to the Hotel Services Office in

1. Undertaking flushing of water outlets in accordance with the agreed

1. Assisting with the refitting of anti ligature dispenser holders as

1. Maintain high standards of personal hygiene.
2. Ensure all information appertaining to Patients and staff is kept

1. Any other duties within the hotel services functions as may reasonably

be requested and as appropriate to band.

Person specification

Skills & Knowledge

• Literate
• Numerate

• Previous housekeeping experience
• Previous catering experience
• Flexible attitude to working extra hours
• Food Hygiene Awareness
• COSHH Awareness

This includes people with a variety of disabilities and neurodivergent conditions (for example autism, ADHD, sensory, physical and learning disabilities).

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service users.

Click here to view our applicant guidance

Please apply to join us, we would love to hear from you. Any personal details you supply to us are kept safe in line with the General Data Protection Regulations.

Adverts normally close for application a few minutes before midnight on the closing date and we will let you know if we are offering you an interview by email via our recruitment system ‘TRAC’. We contact all applicants within 4 weeks after the closing date, so please check your emails regularly once you have submitted your application; you are welcome to contact us, via the TRAC system, if you have any queries about your application.

Please note the use of AI is monitored and if you have used it in your application you are required to declare this.