Customer Service Advisor - Canterbury
HR GO Canterbury
Customer Service Advisor
Job posted by: Carly JamesShare Job
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Job Type: Full time/permanent
Salary: £25,000 - £28,000 per annum (dependent on experience)
Hours of work: Monday to Friday 09:00 - 17:00
The ideal candidate will have a strong background in administration, exceptional customer service skills, the ability to build rapport with clients, and experience in account management.
Key Responsibilities:
- Provide excellent customer service to clients
- Manage customer enquiries and resolve issues in a timely and professional manner
- Build and maintain strong relationships with clients to ensure customer satisfaction
- Process orders, track shipments, and update clients on delivery status
- Collaborate with internal teams to address customer needs and concerns
- Assist with account management duties, including updating customer profiles and managing contracts
- Keep accurate records of customer interactions and transactions
- Identify opportunities to upsell or cross-sell products and services to clients
Skills and Qualifications:
- Proven experience in customer service and administration
- Excellent communication and interpersonal skills
- Ability to build rapport with clients and maintain positive relationships
- Proficiency in using CRM software and other relevant tools
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