[ref. g62316621] Customer Support Specialist
Are you ready to be the hero in our customers' journey? At Judopay, we're not just about payments; we're about creating remarkable experiences for our users. Join our vibrant team and help us shape the future of mobile payments!
As a Customer Support Specialist, you'll be the friendly voice guiding our customers through their interactions with our platform. Your expertise will shine as you help them troubleshoot issues, answer inquiries, and provide essential support that keeps their payment processes flowing smoothly.You're not just a problem-solver; you're a pivotal part of our mission to ensure every user feels valued and empowered.
Requirements
What You'll Do:
- Serve as the first point of contact for our customers, providing top-notch support via various channels (email, chat, and phone).
- Assist users in navigating our platform and resolving any payment-related issues swiftly and efficiently.
- Document customer interactions and feedback to help us improve our service continually.
- Collaborate with the product and technical teams to address problems and enhance user experience.
- Proactively reach out to customers to ensure they're getting the most out of our services.
What We’re Looking For:
- A passion for helping others and providing exceptional customer support.
- Previous experience in a customer support role, preferably within a technology or payments industry.
- Strong communication skills, allowing you to connect effectively with users from all walks of life.
- Ability to troubleshoot problems and provide solutions on the spot—your quick thinking will shine here!
- A genuine interest in mobile payments and technology. If you love exploring new apps and solutions, this could be a perfect fit!
- A positive attitude and willingness to learn. Challenges are just opportunities for us!
- Uncapped Holiday - upon successful completion of probation
- Private medical healthcare - upon successful completion of probation
- Internal and external training
- Birthdays off
- Mental Health Self Care Days
- Personalised career development plan
- Cycle to work scheme.
- Pension
- Very cool office in the heart of Hoxton with hybrid working policy in place
- Very delightful office dogs
- Therapy sessions with Spill
- Enhanced parental leave policies
- Eyecare vouchers
- EAP
Equal opportunities
We, Judopay, are an equal opportunity employer. No job applicant or employee receives less favourable treatment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.Our recruitment selection criteria and procedures are frequently reviewed to ensure that individuals are selected, promoted, and treated on the basis of their relevant merits and abilities and that no applicant or employee is disadvantaged by provisions, criteria or practices which cannot be shown to be justified.
Privacy policy
As we receive a large number of applications, we can only get in touch with successful
applicants. If you haven't heard from us within three weeks, you can assume you've not made it through this time. Thanks for your interest and good luck! Our privacy policy is available here on our company website.