Customer Experience Leader - Full Time - Falkirk Retail Park - £12.75ph

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.The Customer Experience Leader role is driven by a desire to continuously improve the customers experience, this important role finds you at the heart of our business in our customer dining areas.

Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create feel-good moments during their visit. You will also oversee and manage the cleanliness of the dining area and toilets. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers.

You are always respectful, even when under pressure, and are able to confidently suggest ways to improve. An expert in customer recovery and delivery of feel-good moments. The ability to maintain high energy levels whilst working both efficiently and productively is essential.This position requires availability from Monday - Saturday, with working hours scheduled between 8:00am & 7:00pmQuite simply, you'll be working in our fast moving, high energy environment and were looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more....