Systems Manager
A key part of the role involves managing the Salesforce database, ensuring processes are efficient across all areas of KCF's work. Although KCF has support contracts with Salesforce consultants, you will need to be able to carry out some Salesforce system work and be an Administrator for the system.
Ideal candidates will have experience in IT systems management, particularly with Salesforce, strong communication skills, and an understanding of IT security and compliance.
Main Responsibilities:
Ensuring KCF is making the most of its IT systems and keeping up with current trendsOverseeing and supporting the creation and documentation of processes for all areas of KCF work
Ensuring IT processes are efficient and cost effective
Responsibility of the management of the Salesforce database; including managing the ongoing relationships with Salesforce Consultants
Project managing any IT development projects
Overseeing relationship with external IT support providerFacilitating IT training for staff team as required
Ensuring KCF is Cyber Essentials compliant
Responsibility for ensuring a good data culture and including appropriate data collection, retention, and reporting methods
Preparation of reports and analysis of KCF data as required
Advising CE on the needs of the operational budget and IT strategy
Reporting to the Technology Committee on KCF’s IT strategy when required
Essential Skills and Experience
Confident problem solver and logical thinkerTeam player and collaborative leader
Salesforce Admin qualification and Salesforce Nonprofit Cloud experience
Experience of extracting and analysing data from Salesforce
Strong technical IT skills; including Microsoft 356 apps
Experience of managing processes in a similar size or larger organisation
Working knowledge of cyber security and data protection best practices, including UK GDPR legislation
Project management skills
Desirable skills and experience
· Experience of delivering training· Experience of change management
· Form Assembly software
· PDF Butler software
· Dataloader for Salesforce
· Grant Management
· Experience of working in the voluntary sector
· Interest in AI developments
Applications should be in the form of an up-to-date CV and covering letter outlining how you meet the person specification for this role. The closing date for applications is 10th November. Interviews will provisionally be held on Friday 15th November at our office in Smeeth, Ashford.
KCF is committed to the building of a culture where all employees are valued and respected and we take pride in providing a workplace that fosters continuous professional development. Our goal is to find the right person for the role and we welcome applications from individuals looking to work flexibly. If you wish to discuss any accessibility concerns or if you need any more information or assistance, please contact Jan O’Donnell.at KCF.