Clinic Co-ordinator
To work as part of a clinical clerical team to support a defined team of Clinicians, Pharmacists, Nurses and other healthcare professionals To ensure outpatient capacity is accurate and utilised effectively To assist the effective management of patient pathways ensuring all necessary appointments are booked in-line with treatment schedules and Trust and national targets Coordinate appointments in conjunction with consultants and clinic teams ensuring effective time management and utilisation.
Attend Meetings as required to ensure effective communication with all service users. Assist in the use of trust databases and patient information systems and ensure that all data is correct and up-to-date. Provide robust audit data for local and national targets where appropriate.Provide cross cover within administration teams during absence and comply to relevant policy on attendance and performance management, staff appraisals etc. Ensure confidentiality is maintained in all communications and the documents end of the sensitive information as secure at all times.
Maintain close cooperation and liaison with team members and support the effective functioning of the trust as a whole as required Provide the focal point of communication for medical professional and allied medical staff both within this Trust and with external organisations and patients using judgements as to facilitate a successful outcome for all enquiries.
Deal with telephone and face-to-face enquiries from patients, relatives carers and all staff groups providing information directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery. Prepare case note folders and complete necessary documentation for all new patients.
Liaise with other hospital departments, GPs and other health care agencies when required. Assist and help colleagues when the need arises. Deal with concerned patients/relatives and with tact, patience and discretion especially when conveying sensitive information.