Audio Visual & Telephony Technician - Reed

Telephony & AV Technician

The ideal candidate will have excellent interpersonal skills and a strong background in telephony and AV support and administration. This is a 1 person position where you will own the role.

Required Skills & Qualifications:

• Proven experience in a similar Telephony and AV Technician role.
• Strong knowledge of Cisco IP Telephony and video conferencing systems.
• Experience with mobile device management, including BlackBerry Work, Samsung, and iPhone.
• Excellent problem-solving skills with the ability to diagnose and fix hardware component faults independently.
• Exceptional communication skills, both verbal and written, with fluency in English.
• Passionate about delivering high-quality IT end-user support.
• Ability to work effectively both independently and as part of a team.

Day-to-day of the role:

• Administer the Cisco IP Telephony system, including desk phone deployment, collection, and Jabber phone account administration.
• Support Cisco video conferencing systems across 30 AV meeting rooms, including conducting daily morning checks.
• Provide support for the Broadcasting Studio, assisting with the recording and broadcasting equipment used for live internal announcements.
• Install and support mobile phone applications and hardware for 700 devices (Samsung & iPhone).
• Interact daily with users at all levels, including executive management, to resolve issues and support their telephony and AV needs.

Benefits:

• Competitive contract rates.
• Opportunity to work in a dynamic and supportive IT environment.
• Exposure to advanced technology systems and tools.

To apply for the Telephony & AV Technician position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.