Immigration Client Intake Specialist
Position Summary:
Our Belfast office has an opportunity for a Business Immigration Client Intake Specialist to join their fast-paced business immigration practice! The Intake Specialist is responsible for performing a variety of duties centered on new case initiations based upon client requests.Duties include, but may not be limited to communicating with client contacts to intake all necessary information for file creation, case assignment, documentation, and billing; maintaining internal status updates relating to intake cases; inputting data into VisaTrax/InsZoom; and collating documentation for the physical file.
We offer a collegial, collaborative, challenging, and growth-focused work environment with innovative technology, customized resources and processes, and continuous skill-based training and professional development.
Essential Functions:
- Coordinate and schedule calls and maintain attorney(s) calendar.
- Copy and assemble case files.
- Scan and save case files to the firm document management system.
- Monitor inbox for incoming visa requests.
- Process initiation requests by entering them into VisaTrax/Zoom; send necessary questionnaires to the Visa Beneficiary (VB) and US managers to complete and return to Ogletree Deakins.
- Use firm systems to create client-matter billing numbers and file barcodes.
- Initiate extension cases assigned.
- File creation, including requesting client matter numbers via Workflow.
- Follow up daily with VBs and US managers for any documentation and/or questionnaires that have not been submitted.
- Update case status daily.
- Scan and submit requests for educational evaluations.
- Assemble case files for attorney review.
- Update VisaTrax/InsZoom once the evaluation is received.
- Assign to the case manager for processing.
- Process and respond to a high volume of client inquiries (e.g. timeframe of filing, explanation about questionnaires, status updates, and document verification).
- Close files that will not continue to be processed.
Requirements:
- 2+ years of office/administrative experience is preferred.
- Bachelor’s degree from an accredited college/university is preferred.
- Flexibility to work additional hours when necessary to reach Firm objectives.
- Must have the ability to work well with a team and independently.
- Must be able to achieve basic proficiency in Outlook, Word, Excel, InsZoom/VisaTrax, and DMS within a reasonable training period.
Please note, we are not working with outside recruiters for this position.
Firm Overview:
Ogletree Deakins has one of the largest Business Immigration practices in the United States and provides a wide range of legal services for employers seeking temporary business visas and permanent residence on behalf of foreign national employees.We provide comprehensive immigration services to clients of all sizes, including numerous Fortune 500 companies. Our practice is designed to provide superior client service at competitive fixed fee rates. Our attorneys are proactive in handling client matters, from case initiation to case strategy/planning to the successful completion of the case, always remaining accessible to all of our clients.
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.
Equal Opportunity Employer.