Service Manager All Age Liaison Mental Health Service Bury & HMR

Management and leadership To take a lead in the effective recruitment and retention of staff within the mental health liaison service Provide effective and efficient senior operational management to mental health liaison teams within the division Ensure that a professional service and image is maintained at all times, thereby acting as a role model Delegate, organise and prioritise autonomously to ensure the safe delivery of services, making judgements and leading in complex situations eg unexpected service Establish systems and process for effective communication within the area of responsibility across agencies and in collaboration with lead Provide leadership coaching and development support to mental health liaison clinical leads Actively monitor staff performance, ensure IPDRs are in place for all staff addressing issues in a timely and appropriate manner by encouraging and supporting professional and personal growth and facilitating Ensure appropriate supervision and staff support systems are in place across the mental health liaison service Effectively manage productivity by consistently implementing trust policies regarding absence management and annual leave Investigate and action complaints and clinical incidents, sharing learning from these across the service and implementing robust action plans where required in line with Trust policy To work with staff to ensure policies, professional standards and requirements are implemented and understood within the service To provide specialist advice, guidance or consultation to team members and other professionals contributing to clinical care Chair and facilitate team and service meetings Represent mental health liaison services within locality meetings as required Communication and Relationships To develop and maintain productive relationships with all staff within the service area, maximising the opportunity for staff To communicate in a skilled and sensitive manner and manage difficult situations where individuals may present in a distressed or volatile To promote a culture that actively embraces, demonstrates and supports diversity and collaboration with others, including patients and carers and moves beyond the traditional boundaries of practice To adopt and embed a multidisciplinary approach to care delivery within the service Promote and maintain partnerships and interface with other professionals across organisational boundaries.

Act as a highly specialist source of information and support for other professionals and agencies across the health and social care context. Ensure services work in collaboration with other mental health teams and inpatient wards to provide safe transition into services when required To ensure user, carer and professionals views are accessed routinely to support service review and development and patient and carer experience is core to all clinical and service Deliver information to the services, teams and other agencies using a variety of means Financial Monitor and manage budgets for the service area with due regard to the Standing Financial Instructions of the Trust, reporting pressures at an early stage to the senior team Work with mental health liaison clinical leads to manage budget pressures and ensure effective use of To be an authorised signatory for service area Information Resources Maintain accurate records and information for the purposes of statistical returns Ensure systems are in place to collect and report service activity and Prepare and provide highlight reports for the trust and commissioners and ensure staff are providing the necessary information required to meet KPIs and service level Research and Development Develop and co-ordinate relevant training programmes to ensure there is appropriate learning across the service Improve and positively develop clinical practice within the mental health liaison service using expert clinical knowledge and national guidance for liaison Demonstrate leadership, initiative and creativity inspiring others to be to be positive in their contribution to continuous improvement To undertake the measurement and review of own work and current practices through the application of evidence based best practice projects, reflective practice, clinical supervision, peer review, audit, research and outcome measures, applying them in practice This job description is not exhaustive, but is intended to give an overall picture of the role.

Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.