Management Support Team Administrator
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together?If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATIONIt is important that you complete a formal application form as CV’s alone will not be accepted.
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
Are you looking for an administrative based role in the centre of Norwich? Our friendly, fast-paced team have an exciting opportunity for a Management Support administrator to join the existing team…
Our Child Family and Young Persons Service is based at 80 St Stephen’s Road, in the centre of Norwich and is on all the main public transport routes, with public car parks nearby too. This is a permanent position and we’re looking for someone to work on a part-time basis.
Our dedicated service supports young people between the ages of 14-25 and in this post you’ll be providing admin support to the wider team in order for them to be able to provide an efficient service to our service users. . Our service offers a welcoming and supportive environment and
when you join us, you can expect comprehensive training to ensure you understand the different processes and systems we use.
If you’re a proactive, organised administrator with a can-do attitude – we would love to hear from you!
Main duties of the job
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to deal with confidential and sensitive information which may include telephone calls from individuals who may sometimes be distressed or upset.
Training will be given, however previous administration experience is essential.
You will need to be able to demonstrate excellent communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will also be able to evidence working flexibly and have experience of working to deadlines, on your own initiative and maintain confidentiality.
Duties include but are not limited to:
Minute taking
Ordering
Recruitment / Interview support
Annual leave / sickness reporting
Logging of supervisions / appraisals
We can offer a welcoming, friendly and supportive environment that provides a responsive administration service to the wider team.
Working for our organisation
At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.
Benefits
Benefits included with this role are:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum ( pro rata) increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Detailed job description and main responsibilities
Please see attached job description and full person specification. For more information please contact us.
Qualifications
Essential criteria- NVQ Level 3 Business Administration or equivalent or willing to work towards
- Pitman/RSA III Typing / Word processing or equivalent experience
- Secretarial experience at intermediate level
- Knowledge of Trust electronic record system
Knowledge
Essential criteria- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems.
- Knowledge of NHS policy / procedures
Other
Essential criteria- Able to work proactively, on own initiative with minimal supervision.
- Able to work as part of a team.
- Able to work flexibly to meet service needs.
- Able to work to strict deadlines and able to prioritise own workload
Person specification
Qualifications
Essential criteria- NVQ Level 3 Business Administration or equivalent or willing to work towards
- Secretarial experience at intermediate level
- Pitmans/RSA III Typing / Word Processing or equivalent experience
- Knowledge of patient recording system
Knowledge
Essential criteria- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
- Knowledge of NHS policy / procedures
- Establishing / reviewing administrative systems
Other
Essential criteria- Able to work proactively, on own initiative with minimal supervision
- Able to work as part of a team
- Able to work flexibly to meet service needs
- Able to work to strict deadlines and able to prioritise own workload
EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.
DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.
Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.