NEPTS Operations Manager - Kettering
We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.
The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).
Job overview
The post holder will be based at Northampton NEPTS station and will be responsible for ensuring that they provide all elements of leadership and support to their staff teams. Each NEPTS Operations Manager will have a portfolio area of work that aligns with contractual requirements and will be working to objectives within that area.
They will be a single point of contact for escalations for their designated area providing support to the health care professionals, stakeholders and patients.
The post will be an integral part of Service Delivery and delivering contractual Key Performance Indicators, increasing performance and working with health care partners in developing innovations and service change
Main duties of the job
The post holder is responsible for all day to day management of the station and vehicles and will be the first line manager for the staff based there.
The post will be an integral part of Service Delivery and delivering contractual Key Performance Indicators, increasing performance and working with health care partners in developing innovations and service change.
Working for our organisation
An exciting opportunity has arisen for a NEPTS Operations Manager to join our Non-Emergency Transport Service (NEPTS) which supports the people of the East Midlands. You will be expected to be able to travel across Northamptonshire and the neighbouring hospital sites that we currently serve.
Detailed job description and main responsibilities- Work with Acute Hospital Capacity Teams and Community Hospitals to identify patients who will fall under portfolio heading
- Attend Bed Meetings and Capacity Meetings across the designated area when required
- Work closely with the Performance Delivery Managers to ensure service delivery is supported
- Provide support to operational staff and frontline support services
- Complete on-site Risk Assessments for patients within the Hospitals covered within the geographical area.
- Develop innovations and service improvement with Stakeholders; work with the Performance Delivery Managers and Head of NEPTS in developing the implementation strategy.
- Be the single point of contact for Health care professionals within the designated area for escalations and problem solving.
- Attend Patient and Stakeholder Forums to gather feedback to continuously improve the patient experience and service delivery
- Work closely with the communication and engagement team and the Equality and Diversity Manager to implement robust communication strategy to reach the seldom heard.
- Contributes to the strategic development of NEPTS services through the Performance Delivery Managers using knowledge and experience and through patient feedback, the negotiation process, service developments and staff views.
In accordance with the NEPTS strategy and the overarching Trust strategy, will deliver services in line with customer / purchaser and individual patients’ requirements.
Has responsibility for the delivery of key performance indicators as determined by the Service Level Agreements.
Contributes to the development of objectives for the NEPTS frontline staff and liaison teams
Assumes a key role in relevant projects with responsibility for specific outcomes assigned by the PDM or Head of NEPTS.
Plays an active role in the analysis of local risks within the Trust’s Risk Management Strategy, contributing to recommendations for appropriate measures of control including risk assessment of individual patient needs as required.
Reviews risks arising out of complaints, PALS and untoward incidents to make recommendations for improvements in practice or service delivery.
Contributes to producing and analysing management information in relation to quality issues and devises and implements appropriate solutions.
Participates in projects or change programmes with deliverables identified by the PDMs and Head of NEPTS. Contributes to the management of project risks.
Identifies training needs within staff base and liaises with clinical and non-clinical education to ensure release of staff to meet the individual training needs.
Supports the maintenance of the highest standards of professional conduct and patient care within the Trust.
Makes use and reacts to KPI monitoring information and instigates appropriate remedial or developmental action to improve service delivery where necessary.
Ensures suitable and effective risk management practices are implemented and adhered to in order to achieve high standards of governance, optimise the use of resources and achieve corporate objectives.
Establishes appropriate communication links that reflect the needs of staff, purchasers and patients, developing and encouraging a culture of participation and involvement. Regularly evaluate the quality and effectiveness of communication and make recommendations for improvement.
Regularly communicates relevant information to members of the NEPTS team ensuring members are aware of relevant issues
Person specification
Qualifications
Essential criteria- 3 GCSE’s grade C or equivalent
- Management qualification or willing to work towards
Experience
Essential criteria- Experience of people management.
- Experience of healthcare stakeholders
Knowledge and Skills
Essential criteria- Effective communicator oral and written, including the ability to persuade and influence others.
- Good literacy and numeracy skills, including the ability to understand and analyse performance data in a variety of forms.
- Ability to inspire trust and confidence
Personal Attributes
Essential criteria- Ability to remain calm under pressure and meet deadlines
- Must hold a driving licence.
- Open minded/flexible approach to work
The East Midlands has a lot to offer:
Excellent Location
Making a Difference
Action Packed Roles
Support and Belonging
Note on Covid-19 Vaccination status:
It is a clear professional responsibility of all health care staff to be vaccinated. EMAS NHS Trust therefore encourages and supports all employees to be vaccinated as it remains the best line of defence against COVID 19.
If you haven’t heard back from us within eight weeks of the closing date please consider your application unsuccessful.
Due to the high volume of applications received we are unable to provide updates on the progress of applications and only successful candidates at shortlisting stage will be contacted, regrettably feedback will not be provided. If you are unsuccessful at this stage please refer back to the job description, person specification and advertised requirements for ways to improve your future applications.
Internal candidates applying for vacancies must have completed their probationary period (stated within your contract) at point of application.
East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer, committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under-represented within our workforce, and we welcome applications from within these communities.
We are keen to promote a positive work-life balance. We recognise the importance of being able to spend quality time with family and friends and to engage in your own personal interests outside of work, which alongside work helps us to lead healthy and fulfilling lives.We are committed to embedding the NHS People Promise to support colleagues to work flexibly in a way that works for our patients, for us and for you. Many of our staff already work flexibly in many different ways, including job share, part-time or other flexible working patterns.
Please talk openly to us at interview about flexible working opportunities. In addition, if a role is advertised as home based, we remain committed to supporting flexibility around workplace locations, so please talk to us about the options available to you.
If it works for our service, we will do our best to make it work for you.
At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values – respect, integrity, contribution, teamwork and compassion - underpin everything we do – how we deliver our services and how we work with each other.We believe that it’s our people who make EMAS what it is.
Our Vision - Responding to patient needs in the right way, developing our organisation to become outstanding for patients and staff, and collaborating to improve wider healthcare.
Please note we reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.
Please be aware if you are applying for a Frontline role, an Enhanced DBS clearance check will be required, and depending on the nature of other non-patient facing roles this check may also be required if offered a position with EMAS (All spent and unspent convictions must declared).
If you are not part of the update service, you will be liable for the payment and this will be deducted from your first months’ salary. The current cost of an enhanced DBS check is £55.38.