Data Support Services Manager (INTERNAL ONLY)

Job overview

We have a 9 month fixed term opportunity for the right candidate to lead a critical team within the SWAST’s Data Analytics and Insight service. We are seeking a hands-on, experienced manager with highly developed technical skills in MS SQL Server based data analytics and reporting to join our Senior Leadership Team.

The post holder will manage an expert team of analysts who provide a vital service to SWAST by responding to a high volume of adhoc data queries for internal and external customers (including Freedom of Information Requests) and maintain the optimum state of the data warehouse and its data pipelines.

This role is only open for internal members of SWAST staff.

Main duties of the job

The DSS Manager leads a team of 5-10 data engineering and reporting specialists to provide business intelligence services to senior managers, colleagues and external stakeholders.

Please see detailed job duties in attached Job Description.

Working for our organisation

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development

In line with the 5 year strategy to achieve our vision that “Together, we will deliver the best care when you need us most”, SWAST made a promise to the population of the South West of England that “Everyone will benefit from our improved infrastructure, enhanced digital tools and data insights, and our organisation will be recognised as a great place to work”.

This role is fundamental to enable SWAST to deliver this promise.

Detailed job description and main responsibilities

The DSS Manager leads a team of 5-10 data engineering and reporting specialists to provide business intelligence services to senior managers, colleagues and external stakeholders.

The DSS Manager is accountable for successfully operation of the Trust’s business intelligence platforms and technologies from end-to-end. This includes management and ongoing change of our data warehouse (including data sourcing from operational systems, data imports and transformation processes, metric calculations and performance

The DSS Manager is responsible for building trusted relationships with a broad and diverse range of stakeholders across the Trust, understanding their information needs and delivering solutions that support them to optimise performance.

Please see further details in attached Job Description

Person specification

Education/Qualifications

• Educated to a Degree level or equivalent experience in computer science or related subject.

• ITIL v4 foundation and some advanced certification.

Experience

• Extensive practical experience in conducting thorough data Extraction, Transformation and Load, (ETL) analysis, modelling and visualization in a work environment.
• Experience of managing a team.
• Experience of the full set of Microsoft Business Intelligence Technologies

• ITIL process management.

Skills

• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
• Strong analytical skills.