Customer Service Advisor

• Location: Remote
• Working Hours: 2pm - 10pm Monday - Friday
• Job Type: Full-time

This role is crucial in maintaining our reputation for exceptional customer service.

Day-to-day of the role:

• Customer Support: Handle inbound calls and emails with professionalism, providing accurate information about our services, including schedules and procedures for trash and recycling collection.
• Issue Resolution: Utilise tools such as Zoho CRM, Zoho billing system, Optimo Route, and Vonage phone system to investigate and resolve customer concerns promptly.
• Data Management: Perform accurate data entry, maintain customer records in our CRM system, and ensure data cleanliness.
• Driver Coordination: Monitor driver routes through Optimo Route software and provide timely updates to customers regarding service status.
• Training & Compliance: Engage in ongoing training to master company systems and adhere to regulatory requirements, enhancing service delivery.
• Process Improvement: Actively contribute to the enhancement of customer service processes and operational efficiency.

Required Skills & Qualifications:

• Experience: Minimum of 2 years in customer service, ideally within logistics, waste management, or a related field.
• Technical Skills: Proficiency in Zoho CRM, billing systems, and familiarity with route optimization tools like Optimo Route.
• Communication: Excellent verbal and written communication skills in English; multilingual abilities are a plus.
• Problem-Solving: Strong analytical skills with a proven ability to resolve issues effectively.
• Organization: Exceptional organisational skills with the capability to multitask and manage time efficiently.
• Tech Savvy: Comfortable with cloud-based systems and basic technical troubleshooting.
• Availability: Must be available to work during specified Eastern Time hours and for occasional team meetings or training sessions.

What We Offer:

• Competitive hourly pay.
• Comprehensive training on company systems and policies.
• A supportive and collaborative remote work environment.
• An opportunity to contribute to the innovative solutions shaping the future of commercial waste services in NYC.

This is a fully remote role, but you may be required to travel to the London office for a team meeting once per quarter - please only apply if this is acceptable.

To apply for this Remote Customer Service Representative position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.