Clinical Support Worker
Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing.The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Job overview
Alder Ward aims to deliver high quality, safe and person centred care. We strive to uphold our strategic objectives which are: Improving our quality, enabling our people and securing the future.
Our 24 bedded unit provides rehabilitation to a wide group of patients with varying complexities of needs. Our patients come to us following medical or surgical treatment or if appropriate, directly from their own homes. We also provide palliative and end of life care.
Opportunities exist for further training and development within the role. You will be joining an enthusiastic, supportive, friendly multidisciplinary team.
The post involves rotation between day/night duties. Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another.
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NCH&C's Values and Behaviour Framework.
Praising NCH&Cs compassionate, inclusive and effective leadership at all levels, the CQC observed that our staff are well supported to make positive changes and innovations.
Main duties of the job
Implement care for patients as defined by the individualised care plan. Provide a high standard of direct care for patients.
To work in a collaborative manner with all other staff working within the unit. To establish a good relationship with the patients and provide an appropriate support mechanism so the patients are able to express their needs.
To ensure the patients are involved in the decision making process, communicate all relevant information regarding the needs of the patients, family and friends.
To document and sign all care interventions provided. To be involved in the induction and mentoring of new staff where applicable.
Ensure effective and efficient use of all ward/department resources. Maintain a positive approach towards achievement within the team.
Ensure adequate provision and maintenance of equipment. Assist with the induction of new staff and students, acting as a mentor. Act as a role model giving guidance and support to junior staff and students.
Participate in problem solving that is related to your work and organisation. To ensure that patients and carers are aware of their current and ongoing health needs.
To participate in and promote clinical supervision.
Working for our organisation
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Find out more about working for our organisation here: https://online.flippingbook.com/view/226719057/
Detailed job description and main responsibilities
To accurately and promptly carry out the instructions of the Registered Nurse (RN) / Registered Nursing Associate (RNA) who is professionally accountable for the delivery of care.
To carry out duties as specified within the trust’s Approved Core Task List (page 5) for Clinical Support Worker (working within assessed competence).
To report to registered staff any patient that gives cause for concern or any observed changes in a patient’s clinical condition.
To support patient’s emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities.
To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.
To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.
To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.
To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
Provide and deliver a high standard of individualised personal nursing care.
To keep the clinical area clean and tidy maintaining a safe environment.
To adhere to trust infection control procedures.
To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by a registered staff.
To chaperone/escort patients to other clinical departments and / or NHS Units under the direction of a registered staff.
To support relatives under the guidance of a registered staff.
To assist with the discharge process for patients directed by a registered staff and or member of Multidisciplinary Team (MDT).
Person specification
Qualifications
Essential criteria- Education to GCSE level Grade 5 in English and Mathematics or equivalent
- Care Certificate and or equivalent health care experience
- City and Guilds NVQ Level 3 in care/health and social care
Experience
Essential criteria- Some previous experience in a nursing/care assistant role
Skills, Abilities and Knowledge
Essential criteria- Good organisational skills
- Basic IT and computer skills
- Good interpersonal and communication skills
- Good numeracy and literacy skills
Communication
Essential criteria- Clear oral communication
- Basic computer skills
Personal and People Development
Essential criteria- Polite/courteous
- Caring personality
- Sensitive and tolerant
- Resilient
Personal Attributes/Behaviours (linked to the Behaviour Framework)
Essential criteria- Good interpersonal skills
- Responds positively to change
- Flexible
- Ability to work as part of a multi-disciplinary team
- Social skills
Other
Essential criteria- Able to make own travelling arrangements
- Ability to work 12.5 hour shift day/night pattern
- May be required to work in other community hospitals within our Trust in order to meet the needs of the service
All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas.If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary.However if you are registered with the update service this may not be required.
Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.
Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.
On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England.Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.
The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.
We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.