CCTV Controller
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the Lifestyle market.
Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and is proud to invest in our colleague's personal and professional development.OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.
About The Role:As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.
As part of your role, your key responsibilities will include, but are not limited to:
- Ensure clear, accurate communication and transmission of all relevant information
- Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs
- Effectively deploy security resources to handle all incidents and matters arising
- Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records
- Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems
- Implement emergency procedures in accordance with the Incident and Emergency Plan
- Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities
The ideal candidate should meet the following criteria:
- You must have the right to work in the UK
- SIA - CCTV / Door Supervisor License
- ACT Awareness
- SCaN for CCTV Operators
- Problem-solving skills
- Effective verbal and written communication skills
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.