GP Receptionist
Job Summary The role is primarily carrying out day to day activities, supporting the reception team and undertaking designated tasks from the Operations Manager and/or Practice Manager. The post holder will work closely with and under the direction of the Operations Manager and Practice Manager to provide the continual improvement of standards across a wide range of clinical and administrative activity, as well as providing an element of cover or source of advice in the event of their absence.
The successful candidate must be able to work on their own initiative and have strong IT skills and a good knowledge of Emis. You must be organised and confident, have a friendly and approachable manner and can work under pressure. Previous primary care experience is essential and all applicants must have worked in a Reception front desk role for a minimum of 4 years to apply.The post holder will: Be an experienced receptionist with a GP Practice Have excellent service and communication skills. Be suitably proficient with IT systems and software applications in a clinical setting Exhibit safe, professional decision-making and high level of care for patients within the Practice.
Work collaboratively with the wider Practice team to meet the needs of our diverse range of patients. Support the delivery of required policy and procedures. In order to work at this level standard DBS clearance must be met. Key Responsibilities The following are the core responsibilities of the Receptionist.
There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: To work on designated shifts and undertake all the tasks required as a Receptionist. To provide day-to-day support, ensuring an efficient and professional manner is maintained and to provide and arrange cover to the reception team when needed.
Ensure all reception and administration duties are completed to the highest standard and in a timely way. To provide communications between patients, doctors and other staff. Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff.
To work closely with reception and clinical staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person. To be a point of contact for staff and patient queries and concerns. The greeting of patients, dealing with their enquiries in a courteous and polite manner.
Making appointments and booking patients in for clinics. Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely. Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information.
Making appointments: offering and arranging the appointments for doctors, helping to arrange clinics. Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice. To promote Equality and Diversity and Health and Safety in themselves.
TRAINING AND DEVELOPMENT Taking responsibility for own development with relevant evidence-based knowledge and competence in all aspects of the role to meet clinical governance guidelines for Continuing Professional Development (CPD) and a Personal Development Plan (PDP).
Stay up to date through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work. Subject to a performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Work to deliver the NHS contract requirements related to the practice (including the terms of the Quality and Outcomes Framework ,Investment and Impact Fund and locally enhanced services) GOVERNANCE Take part in the maintenance of quality governance systems and processes across the Practice and its activities.
Utilise the audit cycle as a means of evaluating the quality of the work of self and implementing improvements where required. Work with other teams on improving the quality of service and patient care, in response to local and national policies and initiatives as appropriate Support and participate in shared learning across the practice and wider organisation Manage, review and identify learning from complaints, incidents and near-miss events relating to the practice, team and self.
Awareness of statutory safeguarding, notification processes and local guidance for children/vulnerable patients, applying relevant policies and legislation to protect them Ensure compliance with policies, procedures and guidelines for self and others, by acting or alerting senior management team if the practice appears to contravene policy, or if there are concerns over any aspect of patient care.CONFIDENTIALITY Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. Maintain an awareness of the Freedom of Information Act. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data HEALTH & SAFETY The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
Comply with Practice health and safety policies by following agreed safe working procedures Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.Undertaking periodic infection control training (minimum annually) Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines. Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
Reporting incidents using the organisations Incident Reporting System Using personal security systems within the workplace according to Practice guidelines Making effective use of training to update knowledge and skills EQUALITY AND DIVERSITY The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.
No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.
OTHER DELEGATED DUTIES This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.