Service Manager Urgent and Crisis Service and Adult Home TreatmentTeam
About us
At Sheffield Health and Social Care NHS Foundation Trust we provide a range of mental health, learning disability, substance misuse, primary care and other specialist services designed around the needs of people in our city.
We have a dedicated and skilful team of people caring in Sheffield, which you could become a part of.
Our values are at the heart of everything we do. These are: working together for our service users, respect and kindness, everyone counts, commitment to quality, improving lives.
Job overview
An exciting opportunity has arisen within the Acute and Community Services Directorate for the role of Service Manager working within Mental Health Crisis Services. The duration of the post will be 22 months and would suit someone looking for a fixed term or secondment opportunity.
We are seeking a talented manager to join the Crisis Services Operational Management Team to lead on the operational management of the Urgent and Crisis Service and Adult Home Treatment Team*.- Please note: As a result of future Directorate Restructuring work there are likely to be changes to this Service Manager portfolio of responsibilities. During 2025/26 (date TBC) the role is expected to retain responsibility for the Urgent and Crisis service but may also have responsibility for Liaison Psychiatry and the Decisions Unit and HBPoS suites. The Adult Home Treatment Team would move to another portfolio.
Main duties of the job
The successful candidate will work closely with a multi-disciplinary team of professionals and will lead a small team of administrators to deliver high quality services on a day-to-day basis. You will be required to plan and implement excellent long-term models of care but also possess the ability to adapt flexibly to short term operational service delivery demands.
The role is suitable for an experienced Manager either with or without a clinical background and includes operational responsibility for Service Line budget management / finance, workforce, management of performance and delivery of quality and safe clinical and non-clinical services against key performance indicators.The role is supported by Operational and Business Support Managers in the planning and delivery of the service.
The successful candidate will be a compassionate and inclusive leader, working in accordance with our organisational Values, be patient and service user focussed, whilst possessing drive and enthusiasm with an innovative and collaborative approach.
If you are a hardworking, confident individual with excellent leadership skills, tenacious, self-driven, self-motivated, and a resourceful leader with a track record of successful operational service management, whilst possessing highly developed organisational skills, we would very much like to hear from you.
The role is Monday - Friday and will include the requirement to be part of an on-call rota system as required.
Working for our organisation
This is an exciting time to join Sheffield Health and Social Care. We are committed to continuing our journey of learning and improvement and are looking ahead, planning for the future, and implementing changes that will sustain our drive to provide both high quality services as well as being a great place to work.
We are passionate about providing the very best care to the people we support, and we are looking for amazing people who share this passion to join us.
What is it that makes our Trust such a special place to work? It's all about the people - our staff, service users, carers and families all come from such diverse backgrounds, and all have expertise and stories to share.
At SHSC we believe it is really important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of. If you are interested in developing your career, you will have access to a range of training and education opportunities working for the Trust alongside a comprehensive package of Health and Wellbeing support.
We are all very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.
Detailed job description and main responsibilities
The Service Manager is part of a senior management team, operationally responsible and accountable for a defined clinical delivery area or multiple areas. The management team may vary according to the specific clinical area of the service and may include (but not exclusively) any combination of a General Manager, a Matron, a Clinical or Medical or Therapies Lead.
- The Service Manager, in conjunction with the management team, will lead on the planning and delivery of service targets and objectives in line with the Trust’s annual business planning round, and actively monitor delivery throughout the year, co-ordinating resources across teams or service areas as necessary. The Service Manager may need to liaise with commissioning bodies in the development of plans as appropriate
- Lead on the operational management of the Urgent and Crisis Service and Adult Home Treatment Team* whilst sustaining effective working relationships with a range of multi-disciplinary professionals including consultant Lead/s.
- Ensure that the operational and financial requirements of the Service area are effectively managed and co-ordinated.
- Develop patient focused services, identifying future financial, capital and workforce requirements and ensuring that contractual, financial and performance targets are met.
- Work with the Business Performance, Contracting and Finance Team to co-ordinate the production of capacity plans and efficiency programmes.
- Lead and co-ordinate the delivery plans for the Service area ensuring that service capacity is well used, and information reporting requirements are met.
- Ensure that robust processes are in place to monitor activity, maximise utilisation of resources and meet financial performance targets.
Person specification
Qualifications
Essential criteria- Recognised management qualification (at degree level or equivalent), professional qualification (at degree level) in Health or Social Care related field or substantial managerial experience underpinned by other forms of training/learning e.g. long or combination of short courses or structured self-study.
- Post Graduate Diploma in Health or Social Care Management
Knowledge & Skills
Essential criteria- Ability to manage the systems and processes to support the achievement of policies, improve performance and ensure best value for service users and stakeholders.
- Knowledge and understanding of current policy issues and their implications for clinical environments.
- Understanding of risk issues including Clinical and Health and Safety.
- Ability to write and appraise detailed reports across diverse subject areas; from serious incident analysis to commissioning strategies.
- Excellent communication skills across a range of media and audiences / environments.
- Able to identify and establish credibility and good working relationships with representatives of external agencies and partners, including commissioning bodies, and manage those relationships with sensitivity and diplomacy.
- Ability to motivate staff to develop practice and embrace change.
- Able to communicate complex and sensitive issues to a range of audiences.
- Able to demonstrate a genuine commitment to ensuring that services meet the needs of service users and their carers, and are delivered with sensitivity.
- Able to demonstrate a strong commitment to equal opportunities and equal access with a practical Working together for service users Respect & kindness Everyone counts Commitment to quality Improving lives approach to ensure that policies are applicable to practice.
- Ability to manage and deal with crisis.
- Ability to undertake review of complex care pathways to identify and develop new systems, processes, KPI’s and undertake complex capacity planning to enable identification of resource to deliver effective service provision.
Experience
Essential criteria- Experience of managing/supervising others.
- Experience at a senior management level, including managing change and introducing new ways of working for a range of staff groups.
- Partnership working with other statutory and voluntary agencies.
- Experience of managing change and introducing new ways of working.
- Experience of ability to manage change in a large organisation to achieve objectives within timescales.
- Relevant experience of management and leadership of both staff and service delivery.
- Project or change management experience.
- Experience of managing a budget, achieving year-end balance and cost improvements.
- Experience of working collaboratively with service stakeholders, to promote partnership working.
Other
Essential criteria- Ability to work unsocial hours if service delivery requires it, and be part of an on-call rota system as required.
- Highly motivated and able to work independently prioritising work and effectively dealing with competing demands.
Please think about your personal values and how these align with our values when you are applying. Find out more about our organisation through our website.
We are a Disability Confident employer level 2 and hope to achieve level 3 this year. We offer a guaranteed interview to disabled applicants who meet all of the essential criteria for a role. When you apply you will have the opportunity to let us know if you require adjustments to be made, please contact us if you are not sure or if you require adjustments to the application process itself.
Our six staff network groups welcome new members, these are:
- The Ethnically Diverse Staff Network Group
- The Disability Staff Network Group
- The Lived Experience Staff Network Group
- The Rainbow Staff Network Group
- The Staff Carers Staff Network Group
- The Women’s Staff Network Group
We know how important flexible working can be to applicants and therefore we encourage you to discuss any working arrangements as part of this process. We will always aim to accommodate requests, wherever possible.
The Trust is committed to safeguarding adults and children and as part of our safe recruitment practice the successful applicant(s) will be subject to a check with the Disclosure and Barring Service (DBS) if it is deemed appropriate for the role.The cost of the DBS check (currently up to £48.23) must be met by the successful applicant(s).
When applying for this post you will redirected to complete your application in our preferred applicant management system, Trac. If you are successfully offered a role, information will also be transferred into the national NHS Electronic Staff Records system.In addition, in submitting an application, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
Use of Artificial Intelligence (AI) when writing job applications
If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.
While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.
Relying solely on AI to write your application or supporting statement is not advocated by SHSC and could negatively impact your chances of success in the application process.
For example, AI responses…- usually lack relevance and fail to address the key criteria outlined in the job description and person specification.
- may come across as generic and fail to distinguish you from other applicants.
- may be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers.
- may include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.
Supporting Statement
The supporting statement is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.
Recruiting managers score applications based on the criteria listed in the person specification. Managers will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations.Share work-related successes and challenges you’ve navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.
Consider structuring your statement with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.