[ref. a36425421] Employee Relations Assistant - NHS

Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.

With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.

Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.

• tailored personal development to support career aspirations, including accredited clinical and management development programmes
• flexible working arrangements for a work-life balance that suits you and your needs
• a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes

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Sustainability

From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.

You can view our Green Plan here: Green Plan - Queen Victoria Hospital (qvh.nhs.uk)

Job overview

The Employee Relations Assistant will provide a professional customer focused service to managers and staff as the first point of contact for the Employee Relations team, dealing with routine queries and prioritising/escalating issues to the Senior ER Advisors as appropriate.

They will assist in the administration and co-ordination of employee relations matters including informal and formal investigations/ meetings/ hearings and take formal notes.

The ER Assistant will administer the job evaluation and employment policies processes alongside projects and other duties commiserate with the role.

They will also support the Wellbeing and Inclusion team in the administration and delivery of initiatives, activities, engagement and events, as and when required.

There is the opportunity for the successful candidate to be supported to develop and undertake Level 3 or 5 CIPD as an apprentice.

• Review and action communications for the Employee Relations team, providing basic advice and support to managers on terms and conditions and the Trust’s written employment policies .
• Act as the first port of call for enquiries related to HR advice, providing routine advice and referring on to the Senior ER Advisors as appropriate.
• Provide administrative support in arranging formal and informal meetings with multiple stakeholders including support in drafting and populating letters for meetings.
• Responsible for taking and transcribing minutes.
• Act as dedicated point of contact for staff going through investigations or processes for support and guidance.
• Maintain accurate employee relations records in ESR in line with General Data Protection Regulation (GDPR).
• To promote the principles of equality and diversity in all aspects of HR practice.
• To support as and when required in the coordination and delivery of the wellbeing and inclusion activities and events.
• Maintain information on the staff Intranet.
• Support and facilitate the administration of the job evaluation process.
• Maintain the employment policies and administration of the process including contributing to policy review.
• To respond to subject access and freedom of information requests,

Working for our organisation

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Detailed job description and main responsibilities

Please refer to the job description for details of duties and main responsibilities including main working relationships

Person specification

Qualifications

• • NVQ Level 3 or equivalent
• • Educated to A level standard or equivalent level of knowledge.

• • Experience of ESR/ORACLE systems
• CIPD Foundation Certificate Level 3 or able to demonstrate knowledge within this field through practical experience

Experience

• • Previous experience of working in a customer service environment
• • Experience of working in an administrative role

• • Experience of working in an HR administrative
• • Experience of working in the NHS or another large complex organisation
• • Previous experience of NHS terms and conditions
• • Experience of involvement in health, wellbeing and inclusion work

Knowledge

• • Excellent working knowledge of Microsoft Office packages: Word, Excel and Powerpoint
• • Good understanding of the importance of confidentiality and the General Data Protection Regulation

Skills

• Strong organisational and communication skills
• Attention to detail
• Able to deal sensitively, confidentially and tactfully
• Able to analyse routine information

• Minute/ note taking and transcribing