Customer Service Manager
The role is full time and permanent working on site in Henley-on-Thames offering a salary of £30,000.As Customer Service Manager you will be joining a family owned and run beautiful rural estate. The estate receives many visitors a year and hosts a wide range programme of events and activities including festivals, weddings, events, children’s events and private parties.
The role is full time and permanent working on site in Henley-on-Thames offering a salary of £30,000. This is a customer facing, hands on role where you will be dealing with families visiting the many activities on the estate.
Purpose of the role:
Reporting to the General Manager, you will be responsible for all the visitor services on the estate. The role is seasonal and, as such, the expectation to work longer hours over peak times such as Easter and Summer holidays, with the expectation to work a six day week, and off peak when the estate is open Saturday and Sunday, a five day working week including weekends, having two days off in the week.
Key Responsibilities and for the Customer Service Manager:
Customer facing lead for day to day site operationsInitial point of contact for issues arising throughout the day, escalating where applicable
Maintain high standards of service in all operation and retail areas
Dealing with any customer feedback promptly
Ensure all preparation for visitors
Daily inspection of all visitor areas
Reporting any maintenance or H&S issues
Ensure all catering and retail equipment is in working order, maintained and serviced
Managing all administration and invoicing for catering and retail within budget
Recruitment, induction and training of all customer facing roles
Daily managing of team including 121s rotas etc
Managing all stock including ordering, stocktakes and stock rotations
Placing weekly stock orders
Collating weekly reports for the General Manager
Key Skills Required for the Customer Service Manager:
Strong customer service skills in a customer facing roleExperience from within hospitality would be an advantage
Experience in leading and managing a successful team in a customer facing role
Ability to work on multiple projects simultaneously
High levels of accuracy and attention to detail
Confident communicator with high levels of customer care
Ability to build positive working relationships with internal and external teams
Adaptable in a changing environment
Proficient in Microsoft Office, file management systems
Own transport due to remote location
What’s in it for you
Offering a starting salary of £30,000 the role is full time and permanent. This is a fantastic opportunity to join a friendly and collaborative team and to be part of this historic estate, working with the family to maintain this beautiful estate to be enjoyed for future generations.