Customer Service Advisor

• Job Type: Full-time
• Location: Bournemouth town centre
• Salary: Starting £24,000 going up to £25,000 after probation

This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of customer care.

Day to Day of the role:

• Answer all incoming calls, addressing queries or directing the call to the relevant department.
• Listen to client queries, understand their needs, and provide support and advice, escalating issues to supervisors/managers when necessary.
• Manage and resolve allocated ‘issues’ on Filemaker daily, ensuring all parties are updated and issues are completed as per standard procedures.
• Liaise with suppliers to discuss client points and provide effective correspondence on behalf of the client.
• Verify bag deliveries and update the purchase order to reflect this.
• Handle all received emails, providing answers to queries or allocating content to the relevant department.
• Source ‘emergency suppliers’ when necessary and verify their compliance with the Environment Agency.

Required Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Experience in customer service, preferably in a related industry.

To apply for the Customer Service Advisor position, please submit your CV and Amelia will be in contact.