Senior Clinical Quality Manager

We are a Disability Confident Employer and actively welcome applications from people with a disability, and commit to shortlisting all such suitable applicants who meet the essential criteria for an interview. Please let us know of any reasonable adjustments you require in order to participate in the recruitment process.

Job overview

The Senior Clinical Quality Manager will provide operational leadership, clinical expertise and management support to ensure that there are robust and effective systems and processes in place for monitoring and reviewing the quality and safety of commissioned services across Birmingham and Solihull Integrated Care System (BSOL ICS).

The post-holder will contribute to the leadership of the quality and safety innovation, working across the ICS to ensure the delivery of high quality and safe commissioned services.

The post-holder will use a range of system feedback mechanisms to assess patient experience and will work with providers to ensure that patient views are gathered, reviewed and acted upon to make continuing improvements to care and treatment.

Main duties of the job

Provide senior leadership and oversight of the quality and safety agenda across a variety of care pathways leading collaborative working across all sectors of healthcare providers, Local Authority and independent regulators, taking action when needed and ensuring that where mitigation plans are necessary these are implemented delivering the required improvements in patient safety, outcomes and experience.

Review patient experience information and assess whether providers are acting upon patient feedback to make improvements to services and care, addressing concerns regarding patient experience with the ICB’s patient experience lead and providers, to ensure that care pathways are optimised for patients.

Use soft and hard intelligence including patient information and GP feedback to identify any quality issues or risks in terms of patient care and safety with providers, taking action when required and agreeing corrective actions through constructive dialogue with system partners.

Use all available data and best practice evidence, to ensure that the ICS implements the best available approaches to improve quality and safety, working collaboratively with providers and partner agencies to ensure that solutions are robust and system-wide.

Working for our organisation

For an chance to be part of the fantastic opportunity we have as an Integrated Care System, apply for this role today.

As a member of our system you will actively demonstrate system values in all that you do. You will be driven to address health inequalities and create an environment that is inclusive for all people.

In return NHS Birmingham and Solihull can offer you the opportunity to thrive and develop in a team that is supportive, ambitious and inclusive. You will have plenty of opportunities to build your skills and experience, with a chance to work with colleagues across our five Provider Trusts, two Local Authorities, voluntary organisations, Integrated Care Board (ICB) and NHS England to truly effect change and add value.

We know that diversity fosters creativity and innovation and are committed to challenging discrimination, promoting equality of opportunity for all, being a fair and inclusive employer, and creating a place of work in which all of us feel we belong.

Detailed job description and main responsibilities

Please review the job description and person specification attached for the detailed main duties of the role.

We would actively welcome applications from males and people from black and minority ethnic backgrounds for this role.

The ICB is registered as a Disability Confident Employer. We actively welcome applications from applicants with a disability and commit to shortlisting all such suitable applicants who meet the essential criteria for an interview. Please let us know of any reasonable adjustments you require in order to participate in the recruitment process.

Person specification

Essential

• Current professional clinical registration
• Evidence of Professional or Continued Education
• Knowledge of clinical quality assurance and improvement
• Significant experience of working in the NHS settings
• Leadership/Management experience

• Masters Degree
• Quality Improvement Qualification
• Acute/Maternity experience

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

Arden & GEM CSU administer this account on behalf of the ICB, you may receive communications from both the CSU and the ICB during your recruitment.

BSOL ICB is committed to give people greater choice over working patterns, helping our staff to achieve a better work-life balance. Please identify at application stage if you wish to discuss flexible working options.