ENT Patient Scheduler
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job overview
An exciting opportunity has arisen within the ENT Scheduling Department, based at the Royal Gwent Hospital. We are looking for an enthusiastic and driven individual with an eye for detail and a passion for improvement.
You will be supported by the Theatre Coordinator and given full in-house training. Knowledge of RTT and waiting list management is desirable for this post and you must be experienced with Microsoft Excel and Outlook.
Main duties of the job
The post holder will be responsible for the management of the Scheduling waiting lists, PAC Partial booking systems, RTT targets and Pathway management, and be able to make, amend and cancel appointments to ensure optimum theatre utilisation.
You will need to be able to work under pressure and have excellent communication skills to build effective relationships with colleagues, patients, clinicians and Directorate Managers.
This is a full time permanent post based at the Royal Gwent Hospital and will be an excellent opportunity to gain scheduling and waiting list management experience.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career.The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes.We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020.Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Education / Qualifications
Essential criteria- Good standard of education
- Computer Literate / experience working with data systems
- Good understanding of Microsoft Office and 365.
- Knowledge of Patient Administration systems such as WPAS, CWS and Ormis
- ECDL or equivalent IT Qualification
Work experience
Essential criteria- Previous clerical experience
- Customer service/ working with the public experience
- Experience working in NHS admin setting
Skills and abilities
Essential criteria- Good communication skills
- Ability to use initiative and meet deadlines
- Ability to work well under pressure
- Ability to develop good and effective employee relationships
- The ability to speak Welsh or willingness to undertake training as required by the post
Personal Qualities
Essential criteria- Flexible to the needs of the service
- Demonstrate a commitment to achieving high quality standards of work
- Accurate and methodical in all aspects of work
- Willingness to work under direction but also self-starter
If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.