Retail Catering Production and Development Manager

Job overview

The role of the Retail Catering Production and Development Manager is to lead, manage, control and develop all aspects of product development, menu development and management of chefs and back of house staff in the retail catering service in all staff and visitor catering outlets across the University Hospitals Leicester NHS Trust.

Main duties of the job

The key result area for role of the Retail Catering Production and Development Manager is to lead, manage, control and develop all aspects of product development, menu development and for the management of chefs and back of house staff in the retail catering department in all staff and visitor catering outlets across the University Hospitals Leicester NHS Trust.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

https://www.uhleicester.nhs.uk

Detailed job description and main responsibilities

Through a designated team, on a day to day perspective the post holder will ensure the efficient and effective running of the retail catering services to::

• M aximise income to the Trust by ensuring that opportunities for income growth are explored and developed
• Maintain the health and safety of service users and an aesthetically attractive environment, as far as possible given budget constraints.
• Ensure the department is fully compliant to public sector procurement requirements
• Ensure the department meets the targets set by governing bodies in relation to healthy eating i.e. CQUIN, NHS Good Food Standards and the independent review of Health Care Food & Drink.
• Design, maintain and monitor the organisation-wide food and food preparation equipment safety audits undertaking research and development activities where required
• Liaise with patient catering managers to provide when necessary non-clinical advise in relation to patient menus and dietetic support

Person specification

Training & Qualifications

• Qualified Chef Catering degree/relevant professional/management qualification or equivalent significant levels of industry experience in a similar role

• Level 4 Advanced Food Hygiene
• IOSH Working Safely

Experience

• Significant industry experience of successfully leading and managing from a commercial perspective, a retail service (public or private sector) at a senior level.
• Demonstrable experience of working autonomously to plan and develop services with evidence of delivering change
• Evidence of budgetary management of significant values
• Experience of delivering quality services through contracts
• Demonstrable experience of managing a team

• Significant industry experience in relation to commercial retail catering production and development

Communication and relationship skills

• Strong interpersonal and relationship building skills with a particular emphasis on influencing skills.
• Excellent communication skills with the ability to market the retail catering service
• Well developed and evidenced negotiating/influencing skills to anticipate and avoid conflict and resolving disputes
• Evidence of effective team leadership and participation

• Experience of working in a public sector environment
• Sales and market / branding experience.

Analytical and Judgement skills

• Highly developed analysis skills with the ability to interpret financial, quantitative and qualitative data
• Demonstrable experience in dealing with a range of complex facts and situations requiring analysis, interpretation or comparison of a range of options.
• Highly developed judgemental skills with demonstrable experience in relation to the performance management of the assessment of food safety procedures and quality of food production and supplies.
• IT literacy, particularly word processing and spreadsheets to interpret trading summary data with the ability to compile KPI’s
• Understanding of GP and vat calculations

Planning and organisation skills

• Demonstrable experience in the planning and organisation of a number of complex activities or programmes requiring formulation and adjustment i.e. catering service strategies, food safety management systems and long term menu planning
• Experience in the management of complex staff planning for the delivery of food service production Structured management approach Good interpersonal and communication skills.
• Ability to prioritise own and work of the team effectively. (Team player)
• Ability to focus on priorities and deliver key results within planned timescales and budgets.
• Adaptable and flexible to deal with competing demands with the ability to work from first principles in a developing business environment.
• Ability to perform and deliver under pressure to meet tight deadlines
• Must be able to evidence financial astuteness
• Have a good standard of the English language both written and oral
• Ability to work cross site

• Understanding of public sector HR procedures

Physical Skills

• Must be physically fit with the ability to move kitchen equipment as and when required

Additional Information

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.

The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.

The current price of a check is £38 for an enhanced and £18 for a standard check.

COVID 19 Risk Assessment

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid Vaccination Status

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

At University Hospitals of Leicester NHS Trust we recognise that Artificial Intelligence (AI) tools can be used as a supportive aid during the job application process, for example to generate ideas, improve grammar, or support formatting. . We do however encourage applicants to carefully review any AI‑supported content to ensure their application genuinely and accurately reflects their own skills, experience, and motivation for the role.