INTERNAL MPFT ONLY General Manager East and SE Staffs Community Nursing

Job overview

**INTERNAL MPFT APPLICANTS ONLY**

The post holder will work alongside an established operational and clinical leadership team in the community nursing, therapies and long term conditions portfolio. They will work closely with system partners to provide safe, effective high quality nursing and therapy services in East and South East Staffordshire.

The General Manager is responsible for the effective operational management of the community services portfolio covering a number of Primary Care Networks (PCNs) in the East and South East Staffs area. Working in partnership with NHS commissioners, Primary Care Network Clinical Directors and other partner agencies the General Manager will work to develop responsive and localised services that best respond to the needs of local populations whilst delivering the Care Group Ambitions and working with the other General Managers to ensure service users across Staffordshire receive a consistent service offer.

Experience of leading community based services is essential for this role.

• Responsible for the effective service line management and delivery of the agreed strategic direction within portfolio
• Responsible for the setting and monitoring of the portfolio Budget
• Responsible for setting and monitoring of portfolio objectives in line with Care Group Business Plan and objectives

Post will included Tactical On Call Duties subject to rota.

Responsible to the Head of service for the performance of defined (county wide) portfolio, reporting on performance targets identifying risks and mitigating actions

Working for our organisation

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days)
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Detailed job description and main responsibilities

Engagement, Leadership and People Management Responsibilities

Lead frontline Team Managers to develop service delivery in line with the Group Business Plan & Objectives.

Provide effective, visible and accessible leadership and management to the Operational Leads and Operational Managers within define portfolio.

Act as key management link for PCN Clinical Directors enabling service delivery at network and hub level to provide the population with safe, effective and timely clinical services.

Work with other General Managers to ensure county wide and hub based provision is co-ordinated at network level to ensure a consistent and easily accessible MPFT community offer.

Lead teams to embed a system delivery approach ensuring patient centred interventions are tailored to population needs/requirements.

Model behaviours for Operational Managers & Leads that give them confidence in their relationships with senior clinicians internally and externally.

Assume overall responsibility for and actively promotes a culture of staff engagement and development throughout the Care Group.

Coach, guide and encourage frontline leaders to deliver high quality services for service users demonstrating strong leadership and the ability to achieve results through people.

Hold staff to account against objectives and valid measures of performance, coach operational leads/Managers to be effective, self-reliant and proactive leaders in the organisation.

Set the strategic direction for services across the portfolio of services and participate as a member of the wider Senior Leadership Team (SLT) in the formulation of overall strategic and operational plans for the Care Group; which take into account local, regional and national drivers.

Human Resource Management

Ensure the provision of an annual performance management cycle/appraisal across the portfolio of services, to develop team management competencies in relation to recruitment, performance and staff development.

Manage in a methodical manner, holding local leaders to account; address and manage poor performance as it is encountered.

Undertake robust workforce planning and ensure that workforce re-design opportunities are identified and considered to ensure effective use of the Care Group resources and maximises a flexible workforce; ensure that resources and skill mix are optimised and employed to greatest effect.

Undertake disciplinary and serious incident investigations, present disciplinary cases and chair disciplinary panels as required.

Performance, Contracting and Budgetary Responsibilities

Ensure that Standing Financial Instructions are adhered to at all times by Operational Managers/Leads.

Work with Care Group finance team to set, manage and monitor budgets, including undertaking regular audits of the ESR/Ledger to ensure that accurate information is available.

Develop and maintain of effective working relationships with commissioners as agreed with the Head of Operations.

Work closely with MPFT contracting team to ensure that contracts are reviewed as required, that contract variations are agreed and signed off where necessary and that monthly contract information is accurate. Managing all sub-contracts associated with services within the portfolio of services.

Contribute, alongside the Core Leadership team, to the development of the Group business planning process to ensure alignment of National, regional and local initiatives and to develop local implementation plans.

Analyse team performance against targets and strategic objectives, develop and implement a system to regularly review highly complex performance, consider the range of options available and undertake exception report options to Head of Service & Operations Director regarding risks and mitigating actions.

Operate within Lean management principles, developing and coaching local leaders to embed Quality Improvement and the VMPS across services.

Support the Head of Service and Operations Director to ensure that objectives and plans are aligned to the Care Group and assume responsibility for aligning, setting and monitoring objectives at within the portfolio of services in Planned Care.

Support the Head of Business Development in achieving objectives set by the Operations Director and work to implement vision for integrated care across the portfolio of Planned Care services.

Essential Standards, Governance & Quality

Responsible for ensuring that Operational Lead and Managers develop and maintain robust quality and governance systems that are capable of producing evidence of effectiveness but avoid taking up staff time in such a way that it impacts on the delivery of quality care.

Responsible for creating and promoting a culture where formal complaints are pre-empted and avoided, ensure that mechanisms are in place to review reported incidents quickly and to spot emerging themes so that appropriate action can be taken across their part of the patient pathway.

Responsible for ensuring the effective investigation of incidents and complaints where necessary, and will ensure that resources are allocated accordingly, that timely investigations occur, that systems exist for feedback to Teams to share the learning and a robust scrutiny of reports.

Responsible for ensuring that team performance and activity systems are linked to Trust systems and where this is not possible, to identify this on the Group risk register (managed at the appropriate level).

Responsible for identifying portfolio risks, maintaining the departmental Risk Register and regularly reviewing it, in line with Trust policy.

Cost Improvement Plans and Commercial Development

Responsible for identifying opportunities to support the annual Group CIP plan and the subsequent effective delivery of the agreed plan.

Lead the delivery of agreed CIP plans within your area of responsibility and contribute to cross-cutting Group CIP planning and delivery.

Support the bid writing for commercial tenders and take the lead on them as agreed with the Head of Operations.

Working with Professional Leads and Clinical and Care Directors

Work closely with Professional Leads and Clinical and Care Directors with a focus on maximising value for service users and removing barriers to service user progress through their part of the care pathway.

Responsible, together with the Clinical Lead(s) for the provision of high quality and effective care within services.

Communication

Responsible for the development and implementation of the Planned Care Communication Programme in support of the Head of Service; implementation will include delivering presentations and written reports as required to internal and external Boards.

Effectively Communicate to a wide variety of audiences, including Commissioners and Trust Committees highly sensitive and complex information such as Performance Targets, contentious Organisational Change.

Policy Development and Implementation

Responsible for the development and implementation of policies and procedures across Planned Care services, ensuring engagement of staff and service users as appropriate.

Responsible for ensuring communication and adherence to Corporate Policies across the Care Group.

Interpret policies and national developments into action plans to ensure compliance and improvements in practice.

Political Awareness

Ensure the use of robust strategic intelligence and use sensitive political awareness in working across partner agency boundaries.

Other

Deputise for the Head of Service as required.

Participate in the Silver Commander On-call arrangements, as required.

Maintain prolonged levels of concentration when analysing performance data, disciplinary and serious incident reports effectively manage interruptions to support Operational Leads/Managers, Head of Operations, with emerging situations.

May be required to sit or stand for prolonged periods when chairing meetings, delivering presentations, attending performance reviews.

Participate in audits as necessary; support Corporate Audit requirements as required.

Person specification

Qualifications and Training

• Master’s Degree or demonstrate equivalent level of professional experience/knowledge
• Holder of a management / business or leadership qualification

• Formal project management training e.g. Prince 2
• Formal training in workforce planning
• Relevant clinical / social care qualification

Experience

• Experience of managing a dispersed workforce
• Experience of working as a senior manager in NHS community services
• Sound track record of successfully completing change management programmes
• Experience of leading OD interventions to ensure team behaviours and skills are aligned to strategic direction
• Experience of working collaboratively with a number of organisations
• Excellent track record of achieving the required targets
• Experience of budget setting, managing and monitoring large budget
• Experience of effective management of staff poor performance
• Experience of successfully delivering on major projects
• Experience of successful tender writing/development

• Experience of being a service user or carer
• Experience of competency based recruitment and selection
• Experience of data trend analysis and performance improvement

Skills, Knowledge & Capabilities

• Ability to extract and crystallise key tasks through logical consideration of written plans
• Knowledge and understanding of the provision and delivery of relevant Services in the NHS, with a particular reference to Foundation Trust, Local Authority, and in the voluntary sector
• Understanding of the Government’s strategy and plans for delivering; NHS Plan, Integrated Care Systems. Identify with the values of the National Health Service, Local Government and an appreciation of their inter-relationship with other agencies.
• Knowledge of relevant legislation and guidance that underpins Health and Social Care Mental Health Services. In particular, Primary Care Networks and the NHS Long Term Plan
• Demonstrate and understanding of the process and complexities of change management theory
• Knowledge of business leadership of a provider service in a competitive environment
• Excellent numeric skills
• Excellent leadership and management skills.
• Ability to identify trends and apply techniques to address these where appropriate
• Excellent target performance management and organisational skills
• Excellent change management, process design and control skills
• Good interpersonal skills, skill in positively influencing partner agencies, managers, staff, users and carers
• Demonstrate high quality service delivery and project planning skills
• Demonstrate understanding of staff engagement and successful delivery of staff engagement programmes
• Demonstrates alliance building capability and an in-depth understanding of clinical, operational and professional partnerships
• Ability to communicate highly complex, sensitive often contentious information to different levels internal and external to the service
• Excellent analytical skills
• Ability to promote equality of opportunity for service users and staff
• Good IT skills and proficient in the use of Microsoft Word, Excel, Power Point and the internet
• Capable of cost and time efficient travel across a dispersed service area

Personal Attributes

• Reflects on their interactions with a wide and diverse range of individuals and groups from within and beyond their immediate service / organisation
• Challenges and refreshes own values, beliefs, leadership styles and approaches
• Overtly role models the giving and receiving of feedback
• Successfully manages a range of personal and organisational demands and pressures
• Demonstrates tenacity and resilience
• Overcomes setbacks where goals cannot be achieved and quickly refocuses
• Is visible and accessible to others
• Acts as an exemplar for others in managing their continuous personal development
• Facilitates the development of a learning culture
• Creates an open, honest and inclusive culture in accordance with clear principles and values
• Ensures equity of access to services and creates an environment where people from all backgrounds can excel