Medical Secretary - Imperial College Healthcare - ref. x68976423
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
As a Band 4 Medical Secretary, you will provide a comprehensive and highly efficient administration and leadership service to Senior Managers, Physiologists, Medical Consultants and Nurses within the Respiratory Medicine Department.
Main duties of the job- To act as first point of contact for patients and members of the general public seeking information and support from the hospital.
- The post holder must be able to triage the calls appropriately, as well as deal sympathetically with people who may be bereaved, distressed or angry using tact, persuasion and discretion. Assessing priorities and initiating action as required.
- To provide patients with appropriate information relating to their hospital appointment / procedure.
- To provide an agreed level of general and clinical information relating to tests and investigations. Analysing problems and finding solutions as well as using judgment to know when to pass the caller on to a member of the clinical team.
- To be able to arrange outpatient and inpatient appointments and investigations for patients where appropriate (this may involve booking multiple tests and information for this action may come from various sources). Ensure that patients are informed accordingly.
- Work closely with the wider department to ensure a smooth and timely transfer of patient notes/records, scans between trusts and from GPs through the patient pathway.
- To process correspondence or other documents on behalf of the consultants and managers.
- To liaise with external agencies including other hospitals and General Practitioners and provide reports/results where appropriate.
- To liaise with other departments (clinical and administrative) within the Trust and take action where appropriate.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Experience and Training
Essential criteria- NVQ Level 4 or equivalent qualification or experience
- Formal Customer Care Training or equivalent experience
- Previous NHS experience required
- Previous experience of dealing with patients appointment and booking system
- Knowledge of medical terminology
Skills/Knowledge/ Abilities
Essential criteria- Good telephone manner
- Good keyboard and IT skills
- Ability to work unsupervised and use own initiative
- Ability to manage difficult situations