Director of Operations

Hours: A minimum of 37.5 hrs per week (excluding breaks) worked Monday to Friday within core hours 8am to 6pm, plus regular evening and some weekend work

Contract: Permanent, subject to successful completion of a six-month probationary period

Salford CVS is now seeking to appoint to the position of Director of Operations.

Our new Director of Operations will be primarily responsible for ensuring our operational delivery pieces of work are delivered to a high standard, to targets and within timescales.

They’ll be responsible for line managing our current service and programme managers, ensuring that service / programme operational plans (including KPIs) and relevant individual staff work plans are in place and being adhered to.

The successful candidate will need to be an excellent and experienced people manager – with a focus on being firm but fair – as they will also oversee the line management via these managers of our operational delivery staff.

In addition, the Director of Operations will be responsible for ensuring tailored, robust and effective monitoring and evaluation systems are in place for all of our operational delivery work; seeking to demonstrate not just what we have done, but what we have achieved and the impact our interventions have had.

The post-holder will be responsible for reporting regularly and to a very high standard to the Chief Executive and Board of Trustees of Salford CVS; and to our funders, commissioners and partners.

Candidates will need to understand, implement and manage information governance and GDPR; safeguarding rules and regulations; and all aspects of relevant health and safety in relation to our operational delivery. They’ll also oversee marketing and communications for the organisation – working under the direction of the Chief Executive - so will need to be media savvy and have excellent IT skills.

Our successful candidate will require business and financial acumen to ensure that current and future operations continue on a sustainable and viable basis and will have the skills and experience to be able to evidence positive outcomes and impact for funders, customers and beneficiaries alike.

We’re looking for someone who is a team player; and who can take direction from their Chief Executive; someone who is solutions-focused and able to effectively manage a range of people and services; a person who has a keen eye for detail but can see the bigger picture; who works hard but likes a laugh; and who believes in our values and purpose.

The Director of Operations will have wide-ranging responsibilities for the development, implementation and performance of all operational delivery projects and programmes of work.

This is a senior role within our well-established charity, and we expect the post-holder to play a proactive and productive role as a member of the organisation’s small Senior Management Team.

They will lead, direct and manage all operational delivery projects and programmes across the organisation. They will be responsible for all aspects of operational management, ensuring high quality delivery of programmes in line with contract and funder requirements.

The post-holder will personally line manage all operational Programme Managers, ensuring that service / programme operational plans (including KPIs) and individual staff work plans are in place and being adhered to and delivered against.

If this sounds like you, then please visit our website and complete an application form. Please note, we do not accept CVs – application forms only.

Second interviews: Thursday, 20th March 2025.

We reserve the right to review applications before the closing date should we get sufficient applications.

Please note late applications will not be accepted.