Assistant Operational Support Manager

apartmentEast Cheshire NHS Trust placeMacclesfield calendar_month 
It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us.

Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.

Job overview

An exciting opportunity has arisen to join a well-established Directorate operational management team in the delivery of performance standards and day to day services within the urgent care team.

With a proven track record of collaborative working and engagement, the successful candidate will be able to demonstrate sound operational knowledge with an interface to operational experience.

We welcome applicants who are highly motivated, understand the current challenges for operations within the NHS and have the ability to build strong working relationships in order to influence and change practice.

The Assistant Operational Support Manager will work closely with the operational, nursing and medical teams to support in delivering a diverse range of operational plans, assisting with data collection/analysis and contributing to operational service delivery and with the development and implementation of a new Digital Clinical System.

Hours per week: 37.5

Main duties of the job

Plan, organise and monitor the services of the directorate/specialties by working on their own initiative to monitor the workload and flow of activity; ensuring the smooth running of the service by prioritising work flows and implementation of new initiatives, in conjunction with the senior team.

Provide high quality project, service administrative support including information and analysis.

Maintain the efficiency of the service by ensuring that plans are in place for adequate cover including arrangements for planned and unplanned absence, and that comprehensive, up to date plans are in place to ensure that a consistent standard of service is maintained.

Support systems and processes to ensure services are effectively implemented and evaluated according to agreed policies, procedures and guidelines.

Monitor, proactively manage and escalate, with the support of the service manager(s), where appropriate issues regarding performance against relevant NHS standards and patient expectations.

To support and maintain systems and processes to ensure that the administration service is comprehensively assessed, appropriately planned, effectively implemented and evaluated according to agreed policies, procedures and guidelines.

To assist in the performance management and capacity planning.

To assist with the control of expenditure, ensuring it remains within budget for all administrative areas.

Working for our organisation

It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us.

Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated.

We will be checking the vaccination status of all new starters as part of ongoing monitoring.

Detailed job description and main responsibilities

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

We look forward to receiving your application.

Person specification

Qualifications

Essential criteria
  • Degree / appropriate management qualification or equivalent
  • Knowledge and experience
  • Supervisory/people management experience
  • Current Professional and NHS Issues Importance of equality, diversity and rights
  • Sound knowledge of confidentiality in accordance with Data Protection Act and national/local guideline
Desirable criteria
  • Management / leadership qualification / course

Values

Essential criteria
  • A commitment to quality and safety.
  • A recognition of the importance of showing respect, dignity and compassion to patients and colleagues.
  • A listening, learning and leading approach.
  • A commitment to work together to create the best outcomes.
  • Must demonstrate the Trust’s values around both raising concerns at work, and how to treat others who raise concerns.

Skills

Essential criteria
  • Excellent verbal and written communication skills
  • Ability to write detailed and accurate reports.
  • Effective customer service skills.
  • Ability to understand and manage health records/waiting lists and computer system.
  • Ability to prioritise own work across the service, liaising with other staff & teams
  • Ability to identify problems develop creative solutions.
  • Good interpersonal skills
  • Decision making autonomy.
  • Demonstrate good organisational and time management skills.
  • Ability to motivate and develop people.
  • Proactively manage change

Physical Requirements

Essential criteria
  • Good attendance record.
  • Ability to perform a wide range of duties according to the Job Description

Other role requirements

Essential criteria
  • Please refer to the job description and person specification for further details regarding the role requirements

Please read the guidance for applicants and completing the application form documents prior to completing your application form (documents are located below).

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

In order to facilitate applications from all members of the community the Trust is able to offer services including Braille Applications and Interpreting Services.

The Trust may close any advertised post before the stated closing date. We recommend that you apply as soon as possible.

If you have not heard from us within 3 weeks of the advert closing date, regretfully you should assume that your application has been unsuccessful.

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