Collections Specialist

Kriya is a fintech platform that keeps business flowing brilliantly by providing frictionless access to payments, credit and working capital through seamless integrations and instant credit decisions.

Founded in 2011, Kriya has helped businesses collect over £20 billion in B2B payments, and advanced over £3 billion worth of credit through working capital and business loans. Kriya has a wide-reaching network of strategic distribution partners including Barclays Bank UK PLC, and is backed by a prestigious array of equity investors including Northzone, Barclays Bank UK PLC and Mouro Capital (owned by Santander Bank).

Requirements

The Role:

Your primary objective will be to actively engage with borrowers who are behind on their payments and assist them in navigating the process of repayment. At Kriya, we hold ourselves to high standards, and this position is no exception. You will have the opportunity to demonstrate your exceptional work ethic, quick problem-solving abilities, and effective communication skills as you work alongside different teams to achieve both customer satisfaction and business goals.

What you’ll be doing:

• Providing a first-class service with regards to the resolution of any non/under-paying borrowers by proactive telephone/email campaigns
• Managing arrears in line with the Collections Policy and taking the relevant action within agreed time-scales
• Referring to payment terms to ensure prompt payment
• Dealing with ad hoc queries from merchants and borrowers
• Updating corresponding logs and report diligently and document actions and decisions
• Providing essential support which enables the entire Collections team to accurately monitor the portfolio.
• Working cross-functionally with other department to ensure all department aims are achieved
• Working with and building relationships with external partners; Debt Collection Agencies, Solicitors, Insolvency Practitioners and courts
• Administering ad hoc requirements as requested by Manager or Senior Management
• Sharing ideas and feedback where improvements can be made to the customer journey through your day-to-day experience

Requirements:

• At least 1-3 experience working in a Collections or civil litigation role, engaging directly with debtors (However, we will still welcome applications from candidates with more extensive experience in these areas)
• Familiarity with debt collection laws and regulations
• Be highly reliable, organised and adaptable.
• Have excellent attention to detail and be confident working with numbers
• Good communication and listening skills – both verbal and written
• You have the ability to manage a busy workload and identify key objectives
• You have strong negotiation and reasoning skills
• You are a free thinker, who has a strong desire to succeed

Our company values are:

#MakeItHappen:

We're focused on getting the important stuff done first. We don't get bogged down in long emails and lots of meetings, we find solutions (they're out there!) and get it done!

#AlwaysBeLearning:

The only constant is change: we embrace change and learn. We ask and listen for feedback, and always provide it too.

#1Team1Dream

We always put the whole company first - when we succeed collectively, we all succeed individually. Everyone has a voice, we listen to each other's opinions.

Benefits

Benefits

Not only will you have the opportunity to make a huge impact at one of the UK's leading FinTech companies, you will also have access to:

• Best in class share options scheme
• Fast career progression and ownership responsibilities
• 60 days work from abroad allowance
• A great office in the heart of Shoreditch (complete with roof terrace, ping pong, interactive Zoom Rooms and beer fridge), to help collaboration and in person innovation time
• Private health coverage and half price Virgin Active gym membership
• Amazon Kindle and book purchase allowance
• Enhanced maternity / paternity leave
• Mentoring from industry leaders and peers
• The opportunity to progress your career at one of the UK’s leading FinTech companies
• 25 days of annual leave per year, plus your Birthday off

Our Commitment to You:

We will do our best to reply to all applications, however if you have not had a response within 4 weeks, please assume your application has not been successful.

Kriya is constantly working to maintain and improve our inclusive, friendly workplace. We ensure that both applicants and our people receive unbiased treatment without discrimination on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or any other protected characteristic.

How will we use your information?

We will not share your data for marketing purposes. We will keep your data safe in accordance with data protection legislation.

If you are unhappy with the use of your data, you can change your mind at any time by emailing legal@kriya.co