Medical Support Secretary - Walsall

Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and an approved plan to build a brand new, state of the art Emergency Department which commenced in 2021

We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including: salary sacrifice scheme; car leasing scheme; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop and implement your expertise in an encouraging yet challenging environment

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.

There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated.

Walsall Healthcare NHS Trust is proud to be part of the Armed Forces Covenant. The Trust currently holds the Bronze Award which underlines the Trust’s commitment to supporting the Armed Forces Community. As an organisation, we are aiming to achieve the next level Silver award, with our sights firmly on Gold.

RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

Job overview

To provide an efficient, effective and secretarial support service as directed by Medical Secretary Team Leader to support the smooth running of the clinical team for Community Paediatrics.

1. Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.
2. Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required. Convey information to Medical Secretaries for action as appropriate.
3. To use electronic data systems to make patient appointments under the supervision of Medical Secretaries.
4. Maintain, collate and compile data/information from appropriate IT packages i.e. Lorenzo, Fusion etc. in a prompt and efficient manner.

Working for our organisation

Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

1. Assists and supports team of Medical Secretaries to provide a comprehensive, medical audio and word-processing service to the clinical team to include the typing of clinic letters and discharge summaries using advanced keyboard skills.
2. Communicate effectively with all members of the multi-disciplinary team including medical staff both internally and externally as required. Convey information to Medical Secretaries for action as appropriate.
3. To use electronic data systems to make patient appointments under the supervision of Medical Secretaries.
4. Maintain, collate and compile data/information from appropriate IT packages i.e. Lorenzo, Fusion etc. in a prompt and efficient manner.
5. Provide secretarial support relating to office procedures including photocopying, filing, faxing, ordering and tracking medical records, dealing with incoming and outgoing post as required.
6. Arranging meetings for departmental team members as directed by Medical Secretaries.
7. Answer a wide range of internal and external calls, referring to Medical Secretaries where appropriate.
8. Maintain an up to date and accurate filing system so items can be retrieved quickly and efficiently.
9. Order and maintain stationery supplies as required.
10. 10. Provide cross cover in the absence of colleagues.

Person specification

Qualifications

• • GCSE (Grade C or above) or equivalent qualification in English
• • Audio typing qualification or experience
• • NVQ Level 3 or equivalent experience

Experience

• • Previous experience in office environment
• • Basic knowledge of a range of Microsoft Office Programmes (i.e. Word/Outlook/Excel/PowerPoint)

• • Previous experience of working in a Healthcare environment

Skills

• • Ability to work on own initiative, independently and as part of a team
• • Good verbal and written communication skills
• • Ability to prioritise workload in order to meet deadlines
• • Advanced keyboard skills, IT and administrative skills
• • Clear understanding of confidentiality and data protection issues

• • An understanding of medical terminology

Flexibility

• • Flexible approach in order to meets the needs of the department
• • Work as part of a team in a busy environment

• • Ability to sit in restricted position for substantial period of working time whilst undertaking typing tasks, where use of VDU is continuous
• • Frequent requirement for concentration where work pattern is unpredictable

Please note your application will be transferred from the NHS Jobs system to internal Walsall Healthcare Trac System. All correspondence will be sent via Trac

Following our recent CQC visit the Trust was rated as outstanding for care and this has been recognised by NHS Improvement.

** Please Note that this post may be identified as suitable and a preference given for Internal at Risk Employees**

We would particularly welcome applications from people from a Black, Asian and Minority Ethnic background and from people with a disability; these groups are currently under-represented at senior level, we value diversity within our Trust and are working to achieve equality in our recruitment.

IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM

Failure to complete this section may result in your application not being processed.

Please review the attached Job description and person specification carefully before applying to ensure that you meet the essential job requirements.

Candidates should be aware that, regardless of country of origin, their ability to communicate in written and spoken English to the standard required to carry out the post, will be assessed during the selection process.

Referee email addresses should be provided on your application form.

Following the closing date, if you have not heard from us within 6 weeks you may assume your application has been unsuccessful.

We reserve the right to close this job early. Interested applicants are therefore advised to apply as early as possible.

If a large number of applicants meet the essential criteria then random selection will be applied.

We are committed to operating flexible working practices wherever possible and committed to equal opportunities.