Clinical Support Worker - Dermatology
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree. We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Probationary Period
All new staff to the Trust will be subject to a standard 6 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society.We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
Staff Benefits
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust have recently completed the construction of a multi-storey car park at our Warwick Hospital site which has allowed us to reduce waiting times for car parking passes.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
Job overview
At South Warwickshire NHS Foundation Trust, Our Vision is clear. We want to provide the best possible healthcare to our population. This means using our resources well and making sure our care is of the highest standard possible.
Competent Clinical Support Workers are essential to assist us with managing the patient flow through our organisation, specifically at Warwick Hospital, and onwards into the local community and other services. This is one of a number of initiatives aimed at making the patient's journey through our services as good as it can be.
We are now recruiting additional Clinical Support Workers to join our dermatology centre on Cape Road, Warwick. Opportunities will be across our outpatient, surgical procedure lists, and nursing clinics. This is a fantastic opportunity that will provide you with the foundations of a career route within the healthcare industry.
Main duties of the job
The Clinical Support Worker will undertake high quality, caring and compassionate personal care and associated duties under the direction and supervision of the registered professional and working as part of the multi-disciplinary team.
Working as a Clinical Support Worker in Dermatology you will be based at the Warwick dermatology Centre on Cape Road, Warwick. This is a dedicated centre for all patient with skin conditions requiring diagnosis, treatment and support.
As a Clinical Support Worker (CSW) you make a valuable and important
contribution to the delivery of high quality healthcare in the Trust. Your role is to support the registered professional in the delivery of safe, effective, compassionate care to patients and their relatives. This job description is to be read in conjunction with the person specification for this particular job.
Working for our organisation
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.In addition our staff survey results have placed us 4^th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, inclusive, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Detailed job description and main responsibilities
Key Result Areas:
Professional Values
To act in a professional manner and ensure Trust standards are maintained and monitored to improve the quality of care to all who come into contact with the services provided by South Warwickshire NHS Foundation Trust
Uphold the Trust values and standards at all times.
Ensure records and documentation are maintained, kept confidential and meet Trust standards in line with the Data Protection Act
Demonstrates a positive and enthusiastic approach to their work in order to maintain high morale and motivation within the team. Promoting a professional and positive working environment
To report any accidents or incidents as described by the Trust’s policy and procedures ensuring an open and transparent culture
To take reasonable care of the health and safety of themselves and of other persons
To adhere to the Trust’s dress code policy, maintaining a smart appearance at all times
To assist other wards, departments and teams within the Trust as and when required by Service needs
To adhere to the Trust’s IT policies regarding e-mail and internet usage
To ensure children and adults are protected from abuse and avoidable harm and report any safeguarding concerns in accordance with Trust policies and procedures.
Clinical Practice
To accurately and promptly carry out the instructions of the registered professional who is professionally accountable for the delivery of care.
To carry out duties as specified within the Trust’s approved core task list for Clinical Support Workers/Health Care Assistants
To report to the registered professional any patient who gives cause for concern or any observed changes in the client or patient’s condition.
Provide and deliver a high standard of individualised care under the direction and supervision of the registered professional.
To report all care that has been given to patients within the team to a registered Professional
To accurately document all care delivered to patients, countersigned by a registered professional, maintaining confidentiality at all times.
To assist in the preparation of patients for treatment, investigations or procedures as directed by the registered professional.
To keep the clinical area clean and tidy, maintaining a safe environment.
To adhere to Trust infection control procedures, demonstrating an understanding of cross infection.
To chaperone or escort patients as needed under the direction of the registered professional.
To support relatives demonstrating compassion and empathy under the guidance of a registered professional
To assist with the discharge process for patients as directed by the registered professional.
Communications and Interpersonal Relationships
Welcome patients, relatives and visitors to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication.
Always introduce yourself in line with the Trusts privacy and dignity promises and the principles of good customer service.
To answer the telephone when necessary in a polite, courteous manner and pass on enquiries to the registered professional.
Communicate effectively within the multi-disciplinary team to ensure that patient care is well planned and coordinated.
Contribute to the reporting, handover and documentation of patient care under the direct supervision of a registered professional maintaining confidentiality at all times.
Report incidents, accidents and complaints as per Trust Policy and to the senior professional on duty, ensuring an open and transparent culture.
Use the Trust information support system and other computer systems as required by the clinical area in accordance with Trust policy.
Team Working
Take all reasonable steps to ensure the safe keeping of patient’s property in accordance with Trust policy.
Promote a professional, welcoming and uncluttered environment; keep all storage areas safe, clean and tidy.
To share responsibility in the care and maintenance of all equipment in the clinical area including all equipment cleaning.
Ensure all waste and soiled linen is disposed of in line with Trust policy
Participate in audit under the direction of the registered professional
Clean and check beds, bed spaces and lockers following discharge and in preparation for admission (inpatient areas only).
Ensure deliveries are stored correctly and stock maintained to the required level.
Support the house keeper with general housekeeping duties, reporting as necessary essential cleaning needs (inpatient areas only).
Education, Training and Personal Development
To ensure attendance at mandatory training sessions, i.e. infection control, resuscitation and manual handling training.
To complete the Trust’s Clinical Support Worker/Healthcare Assistant Induction programme.
To participate in the Trust Appraisal process
To undertake training as necessary for the development of the post and the relevance of the department including IT and clinical skills.
To continue personal development in relation to identified objectives.
Maintain up to date knowledge of changes in policies and procedures relevant to the post.
Person specification
Qualifications
Essential criteria- Obtained an educational level of GCSE level A – C English and Maths or equivalent
Experience
Essential criteria- Experience working as part of a team
- Experience in delivering care and working in a healthcare or people centred environment.
Skills
Essential criteria- Able to work to agreed level of competency
- Good written, verbal and non-verbal communication skills
- Competent IT skills
- Able to present information, written and orally in an accurate clear and logical manner
- Ability to organise and prioritise workload
- Ability to write accurately and legibly.
Personal Qualities
Essential criteria- Able to work as part of a team
- Compassionate and caring nature
- Empathetic
- Reliable
Other Job Requirements
Essential criteria- Able to work flexibly over a 24 hour period
- Able to carry out moderate to intense physical effort throughout the working day and carry out concurrent activities
- Able, with appropriate support, to work in an emotionally demanding environment
IMPORTANT INFORMATION
Sometimes we get a lot of applications for our roles. On those occasions we might close the job early. If you don’t want to miss out we recommend submitting your application as early as possible.
The Trust use an Applicant Management System called TRAC which helps us manage the recruitment process. All communications regarding your application will come via TRAC (even if you applied via NHS Jobs).
Please check your TRAC account regularly and ensure your email is set up to accept messages so they don't go into your junk/spam folder.
We aim to shortlist all vacancies within 2 days of the vacancy closing, we will get back to all candidates ASAP.
Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.
South Warwickshire University NHS Foundation Trust is an equal opportunities employer who is committed to Equality and Diversity and does not tolerate discrimination or harassment on the grounds of any protected characteristic as defined by the Equality Act 2010.
All South Warwickshire University NHS Foundation Trust sites are smoke free. We feel it’s a great way to help our patients, visitors and staff stay healthy.
The Trust is part of a ‘Foundation Group’ through a strategic alliance with Wye Valley NHS Trust, George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. This partnership is great for the sustainability of all four organisations and allows us to share learning and maximise opportunities to ensure the delivery of high quality health and care services for our local populations.