FM Engineering Operations Senior Manager - London

FM Engineering Operations Senior Manager

Job ID 203075

Posted 29-Jan-2025

Service line GWS Segment

Role type Full-time

Areas of Interest Engineering/Maintenance

Location(s) London - England - United Kingdom of Great Britain and Northern Ireland

Job Summary:

Specifically overseeing planning, implementation and coordination of all Electrical, mechanical operations, maintenance, communications, energy management, and manpower development programs.

To audit and monitor the on-site operations team’s performance in system uptime reliability and to develop efficiencies and innovations that benefit the client and CBRE within their international portfolio.

Essential Duties and Key Responsibilities:

• Acts as the subject matter expert for all engineering related services within region
• Has a deep understanding of the client and account objectives and provides strategic recommendations to assist in the design of the technical service roadmap.
• Leads the operational delivery of strategic initiatives including project planning, communication and change management control, compliance and reporting.
• Supports wider technical self-delivery operations in the region, specifically but not limited to (UK, Europe, APAC and ME).
• Leverages internal relationships, manages stakeholders and stays connected with CBRE platform to ensure:

1. The client and account receive the greatest value from CBRE structure and resources
2. Account is compliant with CBRE requirements
3. Growth opportunities are identified, right sized for the account and where suitable put forward to expand CBRE services

• Leads data collection and insights ensuring inspections and surveys, including energy audits and analysis, HVAC, electrical and plumbing systems, environmental compliance, accessibility compliance, acquisition and third party surveys are captured and effectively utilised.
• Supports clients work order management program and tools, specifically PPM, reactive works, operating within a fixed price agreement.
• Develops and provides for ongoing improvement of preventive maintenance and engineering procedures, preventive maintenance programs, budget operating costs estimates and comparisons.
• Oversees implementation of programs to ensure compliance with life safety programs and procedures, domestic water quality control and water treatment programs to include environmental and safety compliance.
• Assist with due diligence and building evaluations for possible acquisitions or development projects.
• Ensures all engineering operations are carried out with due consideration to cost and value for money.
• Oversees P&L management at a country level ensuring correct interpretation and management of contract financials.
• Identifies cost saving opportunities to enhance contract profitability.
• Is a pivotal team member in the leadership team providing input into the talent attraction and retention strategies.
• Works closely with the Talent Acquisition team to ensure a pipeline of talent is available and succession planning is in place.
• Assists with the recruitment and onboarding process for new joiners.
• Provides formal supervision to individual employees when they are direct reports.
• Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval.
• Plans and monitors appropriate staffing levels and utilization of labour, including overtime.
• Prepares and delivers performance appraisal for staff.
• Mentors and coaches team members to further develop competencies.
• Leads by example and models behaviours that are consistent with the company's RISE values.
• Deliver a critical engineering (CERM) maintenance regime,
• Ensure compliance with in country legislation in terms of statutory maintenance, health, safety and environmental management,
• Deliver planned preventative maintenance activities to plan,
• Review quotations for the procurement of additional works within “your” authorised limits,
• Carry out inspections and technical audits of operational delivery,
• Carry out inspections of assets and systems with a view to identifying single point of failures (SPOF’s), equipment end of life and component breakdown,
• Ensure documented processes and procedures are followed in respect of delivering;
• Integrated System Testing,
• Change Control,
• Load Management,
• Switching of HV/LV equipment,
• Permits To Work (PTW),
• Critical Environment Works Authorisation (CEWA),
• Critical Works Release Forms (CWRF),
• Critical Facility Incident Reporting (CFIR),
• Contingency Planning and Disaster Recovery,
• Work collaboratively with project management to facilitate seamless handovers of capital works,
• Participate in the account critical services network, to ensure consistency of delivery and best practice,
• Responsible for keeping the M&E asset data base up to date,
• Responsible for maintaining condition survey information current,
• Responsible for condition survey and populating the forward maintenance data base,
• Work collaboratively with the customer’s IT teams,
• Work collaboratively with the central CBRE energy management and sustainability team. P