[ref. y00530521] Rheumatology DAWN Remote Patient Monitoring Assistant Administrator - NHS
Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence.
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
We are Compassionate in our thoughts, words and actions
We are Aspirational and have a true desire to be dynamic and to innovate
We are Resourceful and responsible in the way we work and live
We are Excellent in our development, fairness and sharing best practice
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
PREVIOUS APPLICANTS NEED NOT APPLY
Band 3 Rheumatology DAWN Remote Patient Monitoring Assistant Administrator
This role does not offer visa sponsorship.
**PLEASE NOTE: this is not a remote/home-working role - you will be required to work on-site at the hospital.**
The post holder will be the point of contact for all administrative issues relating to Rheumatology patients’ pathway of care for remote blood monitoring.
You will work as part of a multidisciplinary team to ensure patients on a remote monitoring pathway is managed smoothly.
You will also work closely with the Rheumatology CNSs and Consultants to support robust monitoring of the patient remote monitoring of their condition and act accordingly to the specialty instructions and SOPs.
To work closely with the DAWN/Biologic Multispecialty Remote Monitoring Administrator for Integrated Medicine and closely with the Rheumatology Clinical Administration Team (CAT 9) to ensure appropriate cross-cover is provided.
Main duties of the job
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.
To provide a consistent approach across the Trust, to ensure that functions of the role are carried out correctly within given timescales, as per SOPs.
The post holder will demonstrate polite, clear, accurate advice line support for patients and document all communication on EPR and DAWN, with some self-guided initiative.
The post holder will be expected to work autonomously and seek help from clinician when appropriate.
Working for our organisation
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
Please refer to the attached Job description and Person Specification for further details of the role.
Person specification
Education/ Qualifications/ Training:
Essential criteria- GCSE or equivalent in English and Maths, grades A-C
- Accurate data entry, typing and analytical skills
- Experience of working with patients and providing information regarding their appointments or treatment plan
- Significant Experience of using Microsoft Office, including Word and Excel or patient monitoring IT application
- NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
- Experience of working in the NHS healthcare administrative system and process
Skills & Abilities
Essential criteria- Polite, Clear and accurate telephone manners
- Excellent communication skills with particular ability to liaise effectively with multidisciplinary team members and patients
- Ability to demonstrate motivation to learn, develop and progress
- Excellent time keeping and management
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Understanding and able to liaise with Primary Care, GP and community services
- Flexible working opportunities and a strong emphasis on your work, life balance
- Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
- NHS pension scheme
- Employee Assistance Programme
- Money Advice Service
- Generous maternity, paternity and adoption leave for eligible staff
- On-site nursery (based at RBH)
- Full educational library services
- Cycle to work scheme, lockable storage for cycles
- Bus to work scheme
- Excellent rail and bus links
- A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.
After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system (TRAC). All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website.
By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information.All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period.
The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.
Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust’s sites.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children, young people and vulnerable adults.