Full Time / Part Time German Customer Service Advisor
Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customerA passion for delivering first class customer serviceHighly developed soft skills and a strong will to serveExcellent written communication skills in both English and German to C2 level proficiencyFlexible enough to work as a blended agent across channels, email and chat transactionsAbility to spot sales opportunities, ask for the sale and or recommend additional products to customersIT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applicationsFlexibility in hours of work/shift patternThe Role – German Customer Service AdvisorHandling all customer interaction in a prompt, friendly, personalised and professional mannerAs a blended agent, interact with the customer across all channels Providing a high-touch experience for customers each and every timeActing as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needsAdvising customers on the best services availableProviding a value-add service that enhances the customer experience and builds our brands and service reputationCapture, maintain and ensure quality of customer dataIdentify and highlight any service-related issues, incidents or trendsHighlighting and escalating issues as necessaryDelivering and maintaining both individual and team targets
Please contact April Bryan at Winsearch for more informationWinsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.View our latest jobs today on our website http://www.winsearch.ukand follow us on LinkedIn.COMH Our clients and their customers come from diverse backgrounds and so do we.We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you
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