Customer Services Administrator - Newquay - ref. n8073519

Customer Service Administrator

Start Date: December 9th 2024

Have you previously worked in an office-based customer service role?

Are you an Administrator with a passion for customer service?

Acorn by Synergie is seeking a dedicated and organised Customer Service Administrator to join our client based in Newquay. In this role, you will play a vital part in delivering excellent customer service to consumers, dealing with enquiries, and contributing to our fast-paced office environment.

• Take a proactive approach to efficiently handling and addressing consumer inquiries, thereby fostering trust and loyalty in our brand.
• Provide responses to all inquiries with precision, clarity, respect, and empathy, in alignment with established standards.
• Evaluate and, when necessary, escalate potential safety concerns.
• Maintain accurate and up-to-date information in the on our in-house ticket system.
• Collaborate with your line manager and global product managers to acquire in-depth knowledge of our brand and products.
• Assist the Warehouse Supervisor in packing and dispatching replacement parts as the need arises.

• Proficiency in IT, with a strong understanding of email and Excel.
• Exceptional customer service and communication abilities.
• Prior experience in an office-based customer service position.
• Possesses a passionate, creative, and organised mindset, and is a valuable team player.
• Familiarity with consumer goods would be an asset.

If you feel your experience can fulfil this role and you are interested in working for a fantastic company, please apply direct through the advert.

Acorn by Synergie acts as an employment business for the supply of temporary workers.