[ref. l18399116] Clinic Co-ordinator | University Hospitals Bristol and Weston NHS Foundation Trust
As part of a team you will be responsible for the smooth running of all outpatient activity for the South West Cleft Service. This will include all outpatient clinics for Bristol and the South West Region including Orthodontic, Dental and MDT clinics.
The candidate will need to be proficient in Microsoft Excel, Word and competent in the use of MS Teams. As well as being a great team player the candidate will need to be able to work on own initiative, whilst remaining flexible to the needs of the service.
The role is for 22.5 hours per work, worked over three days, ideally to include a Tuesday and Thursday.- · To support the triaging of referrals by liaising with key clinical staff
- · Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- · To act as a point of contact for queries from clinical and non-clinical staff
- · Liaise with clinical and non-clinical teams across the Trust via telephone and email
- · Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
- · Communicate changes to clinics and appointments to patients as instructed, often at short notice
UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.
Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description and person specification please refer to the job description document attached to this vacancy.
This advert closes on Monday 18 Nov 2024