Oldham - Quotations Coordinator

Job Description:

Salary: Up to £28,000p/a

HRGO are currently recruiting for a Quotations Coordinator with customer service and sales experience to join a dynamic and growing business in Oldham.

Responsibilities:

• Manage customer enquiries in a professional and timely manner, ensuring that you always maintain an excellent standard of customer service.
• Develop strong working relationships with new and existing customers.
• Create energy quotes, hire and sales contracts in line with the customer enquiry.
• Working with Operations ensuring we have asset and transport availability to ensure we deliver a 'right first time' customer experience.
• Process off hires and arrange transport whilst communicating with the customer.
• Work with our approved supply chain to fulfil quotes and orders whilst maintaining agreed margins and profitability.
• Achieve agreed conversion rates from quotation to order by ensuring that all enquiries are promptly followed through. When required, ensure all energy quotations are followed up with a courtesy phone call to answer any further questions or requirements that the customer may have regarding their energy proposal.
• Ensure that internal communication is clear across all relevant departments, in particular the Operational delivery team with factual and transparent instruction on customer requirements.
• When required make proactive outbound calls to engage with customers on performance feedback and also to chase dormant opportunities for the business.
• Liaise with the sales team, to ensure all new and existing customer opportunities are followed through effectively set out in a clear sales opportunity process.

Skills & Requirements:

• Excellent telephone etiquette in dealing with inbound and outbound calls
• Basic computer skills
• Diligent in administration
• Ideally experience in sales, hire industry, customer service, and administration.

If you are interested, please contact Nicola at 01513471110 or email Nicola.Evans@HRGO.co.uk