Customer Service Assistant
About this role
We are looking for a friendly person, with great communication skills to join our amazing Customer Services Team within the University’s Accommodation Services Department. This front-line role, supports the 5,500 student residents who come from wide and diverse backgrounds and cultures.Previous experience of dealing with similar customers would be helpful. The students who live on campus are generally away from home for the first time and therefore need help and support with the transition. An understanding of students and student life challenges is essential to the role.
If you enjoy helping people, and being able to make a positive impact on their experience in student accommodation, this is the job for you.
About you
To be successful you will need to have a wide range of administrative experience in customer focussed environments. Experience of customer service is also essential, as well as good IT skills and a grasp of Microsoft Office. We are looking for people who will go the extra mile to help and support our student residents.
Where is this role based?
This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed. On some occasions you might also be requested to work from our Glenside Campus.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.
We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.
Add your individuality to ours
UWE Bristol recognises the power of a truly diverse university community.
We are proud to be part of a vibrant, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving.Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you’ll thrive.
We particularly encourage applications from global majority and male candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.
As a Disability Confident employer, we welcome applications from those who identify as having a disability.
Further information
If you would like to speak to us to find out more about this role please contact Nigel Adams on 0117 328 1845 or email: nigel.adams@uwe.ac.uk
Shortlisting is expected to be completed within 2 weeks of the closing date depending on application volumes. We aim to give candidates at least a week's notice to attend interview.
This is a full-time, fixed-term post for 18 months, working 37 hours per week.
This post is not available on a job share basis due to the shift pattern and nature of the role.
UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for all of your time.
To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.
The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. You will therefore be required to provide evidence of your right to work in the UK, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.
We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. If you do not have current right to work in the UK you may wish to explore other visa options.
Please note that UWE Bristol does not cover any visa or health surcharge costs.
Advice to applicants
We’d love to hear from you - if you are excited about joining us at UWE please complete our application form as soon as possible.
Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.
Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.