[ref. w68849618] IT Service Desk Technician - Edinburgh
Edinburgh
On-site IT Service Desk Technician
Main Duties & Responsibilities:
- Offer first and second-level IT support via phone, email, face-to-face, and remote desktop.
- Troubleshoot, diagnose, and resolve issues with hardware, software, and business applications.
- Perform hardware and software installations, upgrades, and maintenance.
- Manage user administration and assist with new starter desk setups and organizational changes.
- Identify recurring incidents and propose solutions to reduce them.
- Maintain accurate records of all issues and resolutions using a call management system.
What you will bring:
- Strong customer service skills with experience handling high-demand workloads.
- Good time management, prioritization, and problem-solving skills.
- Proficiency in Microsoft desktop and server technologies (e.g., Windows, Office 365, Teams, Active Directory).
- Experience in 1st Line diagnostics, ITIL Foundation, or Azure Fundamentals is beneficial.
SkyBathgate, 18 mi from Edinburgh
we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
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