Cancer Information and Support Services Team Leader
The Norfolk and Norwich University Hospital (NNUH) is a 1,200-bedded teaching hospital with state-of-the-art facilities for modern patient care: 1100 beds in the PFI and 100 in Cromer Community Hospital.
The NNUH is part of Norfolk and Waveney University Hospitals Group which includes the James Paget Hospital, in Great Yarmouth and the Queen Elizabeth Hospital in King Lynn.
We carry out nearly one million outpatient appointments, day case procedures and inpatient admissions annually. The population we serve is predominantly the people of Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services available at this Trust.
Our staff of c10,000 care for and support patients who are referred to us by around 100 local GP practices and from other acute hospitals. We run more than 60 specialist services as a tertiary centre, including more than a dozen specialist cancer and radiotherapy treatments, and we are one of the biggest cancer centres in the country.
We provide complex spinal surgery services, specialist Neonatal Intensive Care, neurosciences services and specialist cardiac services. Our Trust runs specialist dermatology, rheumatology, endocrinology, adult congenital heart disease services, treatment of complex liver and pancreatic diseases in adults, cystic fibrosis services and intestinal failure services.We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre. NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs.
At NNUH it is our privilege to provide healthcare, and our vision is to ‘provide the best care for every patient’. If this inspires you and you share our values, we really want you to join our team.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience.We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce.
These include people from Black, Asian, and Minority Ethnic backgrounds, people with disabilities and long term conditions and people within the LGBT+ community.
Job overview
The Cancer Information and Support Services team sits within Cancer Services at NNUH and plays a central role in delivering high quality, person centred support to people affected by cancer across the Trust and wider locality. The team incorporates the North Norfolk Macmillan Information Centre, the NNUH Macmillan Information Pod, and the Cancer Care Navigator service.Together, these services provide trusted, evidence based information, emotional support, and practical guidance for patients, families and carers at every stage of the cancer pathway.
Working closely with Clinical Nurse Specialists, Allied Health Professionals, the Macmillan Lead Cancer Nurse, the Personalised Care Lead and the wider Colney Care Group, the team ensures equitable access to information and supports personalised, holistic care.The department is also instrumental in delivering education, coordinating volunteers, supporting survivorship initiatives, and collaborating with local and national partners, including the Integrated Care Board and Macmillan Cancer Support.
Our work is guided by NNUH’s PRIDE values, with a strong focus on compassion, empowerment, service development and continuous quality improvement. We strive to create a safe, inclusive, and responsive environment where patients feel heard, supported and informed.
Main duties of the job
This role leads the Trust’s Cancer Information and Support Services, overseeing the day to day running of the North Norfolk Macmillan Information Centre, the NNUH Information Pod and the Cancer Care Navigator team. The post holder ensures that patients, families and carers receive high quality, timely and evidence based information about cancer, treatments, emotional support needs and wider practical issues.
Key responsibilities include line management, service development, volunteer coordination, education and training, policy development, partnership working and contributing to the Trust’s cancer information strategy.- High-impact leadership role: You will shape and develop the Trust’s cancer information provision, directly influencing patient experience and the wider personalised care agenda.
- Diverse and collaborative working: The role spans clinical teams, patient groups, public health, community services, and national organisations, offering a rich and varied professional network.
- Opportunity for service innovation: With scope to lead strategy, implement new models of support, evaluate services and drive quality improvement, this post offers real autonomy to develop best practice.
Additionally, the role provides the chance to use advanced communication and counselling skills, contribute to survivorship work, and act as a specialist resource in cancer information across Norfolk and Waveney.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute.We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
You will be required to work from the Rouen Road office and rotate through the information and support services at NNUH and Cromer . You will be expected to be able to talk to patients and carers confidently in clinical settings, and on the telephone.
For further information or to discuss this post please contact Rachel Casey, Personalised Care Lead [email protected] or Jo Richardson, Lead Cancer Nurse [email protected]- Utilise management experience and theoretical knowledge to lead, direct and influence the Cancer Navigator Team to achieve objectives and targets, ensuring resources are deployed effectively and efficiently.
- Be responsible for the day-to-day management and smooth running of both centres and the Cancer Care Navigators ensuring work streams reflect up to date clinical practice and a patient centred approach
- Manage the sickness and absence of the Cancer Care Navigator staff in line with Trust policies.
- Monitor workloads and implement efficient and effective working practices. Organise rosters, approve and cover annual leave and approve of bank staff if appropriate.
- Carry out appraisals and formulate subsequent Personal Development Plans for the Cancer Care Navigator team, including the identification of training needs and arranging appropriate training for the staff in line with the Trust’s training plans.
- Deal with staff disciplinary matters and involve the Trust’s HR department if appropriate.
- Support the implementation of new procedures and practice and maintain full and complete records in line with current Trust Policy.
- Lead on information services with other Cancer CNS and AHPs across the Trust and across the Integrated Care Board.
- Work closely with the Cancer Services team to ensure all projects and priorities are supported.
- Lead on the Cancer Information Strategy for the NNUH
- To provide expert cancer information covering the entire range of cancers, its treatment, psychosocial issues, lifestyle issues, financial matters and future developments.
- To support information regarding long term conditions in conjunction with other professionals.
- To provide confidential support to patients and their carers, utilising a range of recognised counselling skills.
- To demonstrate specialist skills and knowledge through expert information and support practice.
Please see the attached job description for full details and main responsibilities.
Person specification
Qualifications
Essential criteria- Qualification (e.g. NMC First level Registration or equivalent AHP qualification)
- Management qualification
Experience
Essential criteria- Current or previous experience in cancer care (i.e. nurse, AHP)
- Line Management Experience
Skills
Essential criteria- Excellent verbal, written, interpersonal and communication skills
- Ability to carry out audits
Attitude, aptitude
Essential criteria- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
The Job Description, which includes a Person Specification, provides a full outline of responsibilities and requirements for this role. Please use your supporting statement to demonstrate how you meet the person specification.
Visa and Immigration
If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job.
Travelling to work
Staff parking is available onsite; however, this is limited during core working hours. We have more capacity in the evening and at weekends and can usually provide spaces during those hours.
We look to allocate these spaces fairly. Our Travel Office have a set of criteria that staff must meet in order to qualify. If you qualify for a space, you may be placed on a waiting list if we are at full capacity.
The NNUH is served by a number of public buses, and we offer generously discounted monthly passes with First Bus & Konect.
The Costessey Park and Ride runs regularly each day from 06:30 (from P&R) to 20:45 (from NNUH) and this service is free for NHS staff. Applications to the Travel Office are required for this service. We also have a discounted service from the airport P&R if you purchase a bundle.Please see Konect website for further details.
The NNUH host multiple bicycle racks and a salary sacrifice scheme. We also benefit from a Beryl station onsite.
If you work at another Trust site, please discuss travel and parking arrangements at interview.
DBS
If this post involves working with children or adults the application form will ask for information regarding previous convictions as you will be required to undertake a Criminal Record and Barring Check known as a DBS check.
If you are a new employee or registering with the Staff Bank you will need to meet the cost of this unless your salary is below Band 4 (AfC).
NHS Service
Should you be appointed to the post we will need to establish any previous NHS service via the ESR IAT and we will accept the submission of your application as your agreement to this.
UK Registration
You will need to have current UK professional registration where this is a requirement of the role. When you submit an application which includes professional registration details, you are providing consent to the checking and verification of this information.
Application
Following candidate feedback and to reduce our dependency on paper, all our communication with you regarding your application will be by email so could you please check your e-mails (and Spam) regularly.
We value equality in our team and recruit from all sections of the community. We recognise there is a wealth of talent among people who have a disability and if you meet the minimum criteria detailed in the person specification and have a disability, you may wish to be considered under the Guaranteed Interview Scheme by indicating this in the relevant section on your application.
We look forward to receiving your application and if you do not hear within the next four weeks this will usually mean that you have not been short-listed. However, if you wish to confirm this please contact the person indicated on the advert.
Flexibility
Whilst every effort will be made to recruit to the post as it is advertised, there may be occasions where we consider alternative working patterns, such as part time working, or contract types, such as secondments, depending on circumstances.Should you wish to work in a different working pattern to that stated in our advertisement, please indicate this in the supporting statement to your application.
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