ServiceNow Engagement Senior Manager

Salary: Competitive Salary & Package (Dependent on Experience)

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Note: The above information relates to a specific client requirement

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

This role is responsible for the overall success of ServiceNow projects, ensuring that all milestones are met within scope, time, and budget constraints while delivering value to clients. The ideal candidate will have a deep understanding of ServiceNow capabilities, demonstrated experience in delivering enterprise-scale ServiceNow implementations, and strong leadership skills to guide project teams and foster collaboration.

As a ServiceNow Engagement Senior Manager, you will:

• Lead the delivery of ServiceNow projects from discovery through to go-live, ensuring a structured and effective project lifecycle. Responsible for planning, execution, and delivery of client solutions using the ServiceNow platform. Oversee timeline, scope, resources, and quality throughout the project lifecycle.
• Build and maintain strong relationships with clients, understanding their business needs and technical requirements. Communicate regularly with stakeholders at various levels, ensuring alignment on project goals, objectives, and success criteria. Act as the main point of contact for all client interactions.
• Manage the Agile delivery process by leading Scrum teams, facilitating sprint planning, and ensuring deliverables are met. Track project progress and address any challenges or roadblocks to ensure successful delivery within sprint cycles.
• Lead the business and technology teams to define and design solutions on the ServiceNow platform, ensuring that the functional requirements are met. Oversee the configuration, customization, and integration of ServiceNow modules in line with the project scope.
• Expected to be a Subject Matter Expert (SME) with deep knowledge in Client Engagement Management.
• Identify potential project risks and issues, working with stakeholders to develop mitigation strategies. Maintain a proactive approach to problem-solving, ensuring that challenges are addressed promptly and project momentum is not hindered.
• Oversee project budgets, ensuring that the project is delivered within financial constraints. Effectively allocate resources to meet project demands, ensuring that team members are fully utilized and project timelines are adhered to.
• Lead, mentor, and motivate project teams, ensuring that they have the support and guidance needed for success. Foster a collaborative and productive team environment, aligning team members toward common goals and objectives.
• Provide regular status updates to internal and external stakeholders on project progress, risks, and successes. Ensure that project milestones, timelines, and deliverables are met as agreed in the Statement of Work (SOW).

We are looking for experience in the following skills:

• Strong project management skills, with the ability to lead cross-functional teams, manage project schedules, allocate resources, and resolve conflicts to deliver successful outcomes. Experience managing both Agile and Waterfall project methodologies is highly desirable.
• ServiceNow Certified Implementation Specialist (CIS) in one or more modules (e.g., ITSM, ITOM, ITBM), ServiceNow Certified System Administrator (CSA), and/or ITIL Foundation certification. Additional certifications in Agile, PMP, or similar are a plus.
• Strong functional knowledge of the ServiceNow platform and its core modules (ITSM, ITOM, SPM, CSM, HRSD, etc.). Understanding of platform architecture, best practices for configuration and customization, and integration capabilities.
• Strong Pre-sales experience, ITSM, ITOM,SPM, HRSD, CRM experience would be advantageous (Tool or business process).
• Proven delivery experience in managing large-scale ServiceNow implementations or other enterprise-level IT solutions. At least 5+ years of experience in successfully delivering complex projects within scope, timeline, and budget.
• Excellent written and verbal communication skills. Ability to deliver presentations, create reports, and engage with stakeholders at all levels of the organization.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

About Accenture

Visit us at www.accenture.com.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Closing Date for Applications: 31/12/2024

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.