Online Customer Service Service Advisor
An exciting opportunity has arisen for an Online Customer Service Advisor to join our dynamic team and really make a difference, providing outstanding customer service to our online customers and shops.
What does this role involve?
BHF is the biggest and most successful charity retailer in the UK. It’s also our second biggest source of revenue turning donated items in to £millions that fund our life-saving work.
We are looking for someone who can excel in assisting the team as well as our customers by processing and resolving their issues in a timely and professional manner. You will provide a first-class customer service on behalf of the BHF, meeting all customer and client needs.
This is a full time role for 35 hours a week working Monday to Friday 9am-5pm. You'll join the team on a permanent contract. This is a blended role, where your work will be dual located between your home and our Leeds office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do.This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
What are we looking for:
Candidates applying should have experience of working in a customer focused environment, with the customer being at the heart of every interaction. You should have excellent communication and organisational skills as well as a flexible and friendly approach.Experience of working in a fast paced, target-based environment will also be advantageous.
So, if you feel that you have the skills we need and would like to work for a charity that raises money to help save lives, then we would love to hear from you!
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
38 days annual leave (with the option to buy and sell leave)Holistic support leave of up to 10 additional days off each year
Enhanced family policies (maternity, paternity and adoption leave)
Wagestream - early access to your wages
25% staff discount
Health cash plan (Dental, Optical, Therapies, etc)
Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
Pension with employer contribution of up to 10%
Cycle to work scheme
Discount options for gym membership
Discounts with a range of retailers