Director of Operations - Burnley
About Our Client
Our client is a global payments technology business and has grown into one of the world's largest payment platforms making payments easier and more efficient. The company fosters a collaborative and empowering environment and is led by a passionate team dedicated to providing an environment that encourages partnership and empowering people to succeed.
Job Description
The Director of Operations will oversee the day-to-day operations of customer functions ensuring efficiency, scalability, and alignment with strategic goals. Working closely with the COO, the Operations Director will implement operational strategies that support growth and enhance service delivery.Working through the operational management team you will be responsible for approximately 50 people who are in turn responsible for delivering exceptional customer service to partners and customers, providing internal feedback to ensure the continuous improvement of products and unlocking future revenue growth.
Key Responsibilities:
- Operational Strategy: Develop and implement operational policies and procedures that align with strategic objectives.
- Team Leadership: Lead the operations team to drive a culture of accountability and continuous improvement.
- Performance Management: Establish and monitor KPIs to ensure operational excellence.
- Resource Management: Oversee resource allocation and ensure optimal utilisation.
- Risk Management: Identify operational risks, quantify and represent and develop mitigation strategies.
- Collaboration: Work closely with other departments to ensure seamless integration of operations with all business functions.
The Successful Applicant
The successful Director of Operations should have a successful background in a FinTech, Payments, Financial Services or the Travel sector to make an early impact in the role. You will be a seeking a entrepreneurial environment to solve complex business problems in a fast-paced and dynamic business.
Skills profile:
- Detail-Oriented: Excellent attention to detail to ensure and operational quality and accuracy.
- Technologically focused: Highly proficient in using technology to streamline operations and improve efficiency. You will have successfully implemented new CSM products with experience of ServiceNow being of benefit.
- Excellent Communicator: Effectively communicate operational strategies and collaborate with cross-functional team at all levels.
- Leadership: Proven leadership experience with the ability to inspire and motivate a team.
- Adaptable: Flexible able to thrive in a fast-paced, dynamic environment.
- Continuous improvement: Proven ability to establish a continuous improvement plan and ideally be ITIL v4, PMP of Six Sigma certified.
Personal profile:
- Collaborative: Enjoy working in a team-oriented environment and values open communication.
- Customer-obsessed: Understands the importance of customer satisfaction and strives to enhance the customer experience.
- Innovative: Open to new ideas and approaches, with a willingness to challenge the status quo.
What's on Offer
A competitive salary, bonus, pension, life assurance, private medical, EAP program and excellent additional benefits.
The position is based from companies Head Quarters in the North West and requires a visible leader who will be in the office a 3+ days per week.