Customer Growth Data Analyst
Location: Leeds, LS15 (with hybrid working after completion of training)
Salary: £30 - £50k per annum DOE, plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 40 hours pw, Monday to Friday
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.
We are seeking a highly motivated Data Analyst to join our Customer Growth team. In this role, you will be instrumental in delivering a Single Customer View (SCV) to the business, enabling deep customer insights and fostering data-driven decision-making.
What’s in it for you?
Occupational sick pay
Enhanced maternity and paternity pay
Contributory pension
Discounted insurance (Aviva)
Employee discount site
Discounted gyms (via our blue light card and benefits schemes)
Employee assistance programme
In-house mental health support
Free onsite parking
Health and wellbeing initiatives
Social events throughout the year
Cycle to work scheme
Green car scheme*(subject to minimum earnings)
Registration fees paid (GPhC, NMC, CIPD etc)
Long service bonus
Refer a friend bonus
Blue light card
Hybrid working
Commitment to CPD/training
25 days annual leave increasing with service
Annual leave buy and sell scheme
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
25% Discount on Pharmacy2U Private Online Doctor Services
What you’ll be doing?- Build and maintain a robust and scalable Single Customer View (SCV), integrating data from multiple sources (CRM, transactions, digital engagement, etc.) Ensuring data quality, consistency, and accuracy across all customer records
- Develop and deliver propensity models (e.g., churn, cross-sell, upsell) to identify actionable opportunities for growth
- Analyse cross-category behaviour, identifying trends and correlations that inform strategic marketing decisions
- Collaborate with marketing teams to design and measure the effectiveness of targeted campaigns, ensuring optimal audience selection and impact
- Create dashboards and visualizations to communicate insights to stakeholders clearly and effectively
- Partner with marketing, product, and business intelligence teams to ensure alignment on customer growth objectives and communicate findings to non-technical stakeholders in a clear and compelling way
- Ensure data integrity, accuracy, and consistency by implementing best practices in data governance
- Stay updated on the latest trends in data analytics, eCommerce, and the pharmacy industry to identify opportunities for process improvement and innovation
- Bachelors’ or masters’ degree in related field
- Expertise in Google Analytics, BigQuery, Tableau, SQL, and other data visualization and reporting tools
- Experience of working in a pressured environment, delivering against tight deadlines within company and ethical rules and regulations
- Numerate with strong written and verbal communication skills
- IT literate with working knowledge of MS office suite - Excel intermediate
- Experience within healthcare sector would be advantageous
- Experience working in marketing analytics or customer growth, with a clear understanding of campaign mechanics would be advantageous.
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.