IT Support Engineer

Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a IT Support Engineer on a contract basis based in their London office

• The IT Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.
• To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.
• To develop support documentation where required to improve the user experience.
• To develop their skillset in-house with a clear progression expectation to higher levels of expertise.
• Provide on occasion out of hours support as required.
• To assist the Group Technology and wider Information
• Any other ad-hoc work requests as determined by the Group IT Manager.

• The IT Support Engineer will ideally have c1-3 years experience with a proven track record of supporting complex disparate networks.
• Supporting all levels of the business users including VIPs, managing expectations and seeing a problem through.
• Proven ability to instigate, manage and deliver often challenging projects, both technically and from a management perspective

Ability to support:

• All Microsoft desktop OS (Win7+)
• Microsoft Server 2008 and higher
• Active Directory
• Group Policies
• DNS / DHCP
• Microsoft O365
• WIFI technology
• Remote Connectivity tools
• Cloud based tools
• Collaboration tools

• Global fashion organisation with offices in London
• On-site required

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.