Deputy Client Service Manager

Are you an experienced Manager from the Insurance Sector?

Do you have strong leadership skills and confidence in your ability to coach & develop?

Do you have knowledge of the London Market?

If so, we have a great opportunity for you!

We are seeking a Deputy Head of Client Services to serve as a strategic partner and advisor to the Head of Client Services within our client. This pivotal role involves facilitating effective decision-making, managing allocated projects, and ensuring the smooth operations of the CST Leadership Team.

The ideal candidate will possess a deep understanding of the insurance industry, demonstrate strong leadership abilities, and have a proven track record of supporting senior leadership.

Day-to-day of the role:

• Assist and represent the Head of Client Services in their absence, acting as a point of reference within strategic or stakeholder groups.
• Drive strategic initiatives alongside the Head of Client Services, managing priorities and ensuring alignment across the CST Leadership Team.
• Coordinate the operational onboarding of new work and teams, and the development of CST’s strategic plans.
• Manage relationships with outsource providers, ensuring effective service delivery and appropriate resource allocation.
• Coach Operations Managers to set clear objectives aligned with the business's vision; lead recruitment efforts within CST.
• Lead key projects from inception to completion, ensuring that objectives are met and deadlines are adhered to.
• Manage performance and behaviour in accordance with company policies, addressing issues swiftly and effectively.
• Support the Head of Client Services in managing crises and unforeseen challenges, ensuring appropriate responses and communications.
• Take a leading role in preparing CST for scalability and flexibility in response to market and internal changes.

Required Skills & Qualifications:

• Experience in operational management within the insurance industry, preferably within the London Market.
• Proven people management experience, ideally managing other managers.
• Strong strategic thinking and problem-solving skills.
• Exceptional written and verbal communication skills.
• High level of emotional intelligence and interpersonal skills.
• Proficiency in Microsoft Office 365, especially Excel and PowerPoint.
• CII qualification is desirable, Diploma or above

For immediate consideration to this great opportunity, please apply now!