NHS 111 Integrated Urgent Care Clinical Advisor - Otterbourne

apartmentSouth Central Ambulance Service NHS Foundation Trust placeOtterbourne calendar_month09/01/2025

Job overview

NHS 111 Integrated Urgent Care Clinical Advisor

Do you want to make a difference during these unprecedented, uncertain times?

We have exciting opportunities for reliable and passionate nurses or paramedics to give 100% patient care in a controlled environment.

Are you looking for a role with less physical demands and flexible hours? We offer a variety of shift patterns.

NHS 111 Clinical Advisors salary: Band 6 (£37,338 - £44,962 pro rata, per annum) + unsocial hours allowance as per Section 2 Agenda for Change.

Main duties of the job

Working with NHS 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day.

Calls will be directed to you when patients require clinical advice. By using a combination of your triage experience and our NHS Pathways software, you’ll ensure the patient receives the most suitable treatment tailored to their needs. Treatment can range from self-care and advice to referring patients to other services.

You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure.

Training:

You will need to be able to commit to a 9 week full time training programme which will be fully paid. The 9 weeks training consists of classroom based training, listening to calls and coaching in the call centre and learning the clinical part of pathways.

Working for our organisation

Benefits

Training and support from our dedicated in-house education team
A nationally recognised qualification in Pathways
Access to continual professional development and opportunities within SCAS and the NHS
Occupational Health support along with an Employee Assistance Programme
Enrolment into the NHS Pension Scheme
NHS discounts in over 200 stores including holidays, days out, car insurance, restaurants and clothing

Disability support

Tell us if you have a disability when you apply and we can offer reasonable adjustments to help with the formal interview and assessment.

Still interested?

Get your application in quickly!

There are more details on the job description and person specification attached to this advert. Please read them carefully before you apply.

Please be advised that we reserve the right to close this campaign earlier than the advertised closing date.

Detailed job description and main responsibilities

Essential requirements:

NMC registration
HCPC registration
Registered general nurse (RN1, RNA)
At least 3 years minimum post registration experience
Triage experience
Ability to remain calm under pressure
Good level of computer literacy
Ability to communicate effectively
Recent professional clinical experience
Prepared to work 5/8 weekends in a 4 week period (shifts are 6/8 hours in length)

Desirable requirements:

Motivated towards further professional development
Understanding of Clinical Governance and audit practices
Flexible working approach

Person specification

Qualifications

Essential criteria

Registered General Nurse (RN1, RNA), Specialist Practitioner or Paramedic
Valid registration with NMC / HCPC

Desirable criteria

Teaching or assessing qualification

Experience

Essential criteria

Recent professional experience
Triage experience
Customer service experience
Experience of dealing with emotionally charged situations

Desirable criteria

Previous experience in a call centre environment such as NHS Direct
Supervisory/coaching/mentoring experience

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve.

Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).

Please be assured that any requests for reasonable adjustments will not negatively affect your application.

As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here – scasjobs.co.uk/benefits

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