D&T Support Analyst

We/'re currently recruiting a dedicated D&T Support Analyst to help ensure the smooth running of the operations in Compass Group UK on a full time basis, contracted to 40 hours per week.As a D&T Support Analyst, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.Could you bring your spark to Compass Group UK? Here/'s what you need to know before applying:Your key responsibilities will include:

• Efficient processing of IT incidents and requests from initial logging through to resolution, in line with all internal processes and targets which is currently 12 minutes for ticket handling (talk time, investigation and wrap up)
• Providing an excellent level of customer service whilst acting as a single point of contact for end users with technical faults and IT queries
• Escalation of issues to an appropriate level, both functional and hierarchical where resolution cannot be achieved within targets set.
• Analyse undocumented incidents and provide sound, timely and creative solutions, often whilst under pressure of time, identifying associated risks and appropriate mitigation plans
• Liaise with 3rd Party vendors and internal teams
• Documentation of relevant fixes for internal Knowledgebase
• To provide assistance for moves and changes
• Data collection for reporting
• Provide ideas for service improvement that improve efficiency or user experienceOur ideal D&T Support Analyst will:
• Ability to determine actions necessary to resolve IT incidents and requests
• Ability to work as part of a large team
• Demonstrates excellent problem solving abilities and a degree of urgency and responsiveness to incidents and their resolution
• Have an organised working practice with a mature and calm approach to all user situations
• Ability to exercise sound judgement and evaluative thinking, especially under pressure
• Excellent communication skills and attention to detail
• Ability to deal with the unexpected in a calm, considered and professional manner
• Be an effective team member in cross functional project teams
• Ability to write clear procedures including technical and user documentationAs part of Compass you/'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK/'s biggest businesses.Job Reference: com/1109/344800/52528009/WJCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thriveÑbecause diversity is our strength!